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  1. #26
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    Click here to enlarge Originally Posted by mjmarovi Click here to enlarge
    Yeah I agree, I mean to me it's pretty clear video was sped up, just look at the guy when he flails his arms. Also, you can tell the audio doesn't go with the video, you can see him outside the car when you hear him talking as if he's in the car. He was probably still driving a bit too fast in the grass but hard to tell. And for all we know the guy had it aligned at dealership who $#@!ed up, then this guy drove it, and is complaining about the alignment job and how much they charged the guy there.

    Anyway, like I said, yeah I'd be disappointed and upset if it was my car, but probably wouldn't be blowing a gasket. I'd check and make sure all is ok with the car, notify management, and depending on how management handles it decide whether or not to go public and warn others.

    I just feel we're only seeing a small portion of the full story and the video seemed to have been tampered with. Too bad can't rewatch, I only watch once myself, well part of it twice
    It's not a conspiracy like you're making it out to be. What full story is there? Nothing was sped up from what I read he just left his dash cam on and saw this.

  2. #27
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    Click here to enlarge Originally Posted by ValveBucket Click here to enlarge
    I kill him if this my car Click here to enlarge
    No need for that. I'm pretty sure he'll end up killing himself once he gets his ass fired and no other shop will even consider hiring him and his life goes to down the drain. Click here to enlarge
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  3. #28
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    Worse is the WAY the car was driven across the grass and he was not exactly handling of the car gently at any time........ what a dufus.... slamming doors etc

    Maybe we should all ring the dealer and tell them to $#@! off

  4. #29
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    Click here to enlarge Originally Posted by Torgus Click here to enlarge
    This is being blown out of proportion imo. For all of the reasons stated above.

    The owner should have dealt with this in a professional manner and worked with the shop. Posting it online and potentially hurting their business when the owners of the company can't control something like this is uncalled for. Posting stuff like this online should be a last resort and only if the shop you are working with is not handling the incident in a professional manner and rectifying it.

    The guy was having a bad day it sounds like. No harm, no foul. Don't go back there or enjoy free life time oil changes or whatever they offer you after you show them the dash cam.
    My understanding is that the owner of the said car did contact the manager and or owner of this auto shop and was brushed off several times... he then decided to post said video.
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  5. #30
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    Click here to enlarge Originally Posted by Group.america Click here to enlarge
    My understanding is that the owner of the said car did contact the manager and or owner of this auto shop and was brushed off several times... he then decided to post said video.
    In that case it is warranted. Sticky said he sent the video to corporate so I'm not sure why he had to get involved when the owner of the car has the footage and according to you was blow off by management? I never knew Sticky carried such a big stick that when he sent the same video to the same people they then changed how they were going to handle this.

    My main point that I was getting at is an owner of a company cannot control all of the actions of their employees all of the time. They can set guidelines, rules, etc. It is not professional to throw a company under the bus for the actions of a single individual at that was employed there. If the management ignored the guy after viewing his video than fine post it online, well justified.

    At the end of the day there was ZERO damage that I can see that was done to the car, just hurt feelings by the owner from what I can see.
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  6. #31
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    Dash cams are slowly but surely changing the automotive landscape. Ever wonder how employees feel about you or treat your car when drop off your prized possession for service? Well these employees clearly do not care. The job is a simple alignment, nothing more. The employee driving the car seems to not give a damn about this owner's car taking it on the grass in front of the shop (where he could kick up a rock, mess up a rim, etc.) instead of on the pavement like a normal human being.


    He then pulls into the shop where he begins by saying he doesn't like the car. That is after one of the other employees asks how he likes it implying of course that they take liberty sampling customer cars. He then says, '$#@!ing dealer gets about $300 to align one of these. What we need is someone to tell the customer no or to $#@! off.'

    Yep, telling the customer to $#@! off sounds like a genius idea for generating business. The employee seems angry and disgruntled to say the least as he continues on with expletives and that he would have no problem telling customers off.

    It's fortunate this 996 Turbo owner left his dash cam on so he could see what the employees think of his business and also how they treat his car. Would I ever use these people to align my car? Hell no, and neither should anyone else.

    This is pretty stupid, if we had everything we say or do recorded when we thought no one would hear us, the odds of us offending every friend and family member we have would be 100%, not to mention people we just have casual encounters with. The age of the internet where stuff like this gets posted for millions to see is such a shame.

  7. #32
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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    This is pretty stupid, if we had everything we say or do recorded when we thought no one would hear us, the odds of us offending every friend and family member we have would be 100%, not to mention people we just have casual encounters with. The age of the internet where stuff like this gets posted for millions to see is such a shame.
    Has nothing to do with being offended over commentary and everything to do with insulting customers and abusing their property.

    I assume you don't tell customer to go $#@! themselves?

  8. #33
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    Has nothing to do with being offended over commentary and everything to do with insulting customers and abusing their property.

    I assume you don't tell customer to go $#@! themselves?
    Has everything to do with both. So you own this forum, so it would be safe to assume these are your customers here. How many times have we witnessed you berating, talking trash, basically telling people to go $#@! themselves? Of course we are very polite and courteous to each and every customer as you should be, but what is said behind closed doors if someone is being a royal PITA etc is not something that should be made public, nor does it matter, half the $#@! we say about each other would be down right embarrassing if it was made public. Now driving the customers car over the grass, that should not be tolerated and is grounds for firing, but some banter between employees who prob make $10 an hour to align cars, no big deal.

  9. #34
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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    So you own this forum, so it would be safe to assume these are your customers here.
    No. It would be safe to assume you are my customer as you are paying for a service.

    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    How many times have we witnessed you berating, talking trash, basically telling people to go $#@! themselves?
    First of all when I'm having a discussion or argument with someone what in the world does that have to do with taking liberty with peoples property or abusing someone for providing business? You are equating these how?

    Secondly, if people disrespect me I am under no obligation to sit on my private forum I own and blow rainbows up their butt. That type of person doesn't need to be here but what I choose say to such people has nothing to do with you or customers.

    How many times have you witnessed me going out of my way to assist people? Or point people in the right direction? Or answer questions? Sorry I'm not going to sit here and allow someone to put me down, to hell with that. I didn't create this place to not say what I think.

    How many times have I witnessed you actually berating potential customers though if you want to go down that route? I'm not selling people here products or providing customer service, YOU ARE.

    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    but what is said behind closed doors if someone is being a royal PITA etc is not something that should be made public
    You once again do not seem to be understanding this isn't an issue with the language used but abusing property that is entrusted to someone's care and additionally total disrespect of the customer. You can use foul language but have a good attitude. This employee clearly does not have a good or professional attitude.

    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    but some banter between employees who prob make $10 an hour to align cars, no big deal.
    Ok you feel free to take your car there. I won't take mine.

  10. #35
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    You sound like the typical internet age person, and that can sit here and act like you do not bash people who have signed up and frequent your forum, yes your customers. I could less what my employees say amongst themselves, freedom of speech, now if they do it front of a customer or disrespect a customers property, then we have a problem. Go ahead and put a camera in any work environment and see how people talk. Who cares its just talk, once they drove the car over the grass, that crossed a line. Pretty simple, but you can sit on your high horse while you bash your customers on a regular basis, pretty funny to be honest.

  11. #36
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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    You sound like the typical internet age person, and that can sit here and act like you do not bash people who have signed up and frequent your forum, yes your customers. I could less what my employees say amongst themselves, freedom of speech, now if they do it front of a customer or disrespect a customers property, then we have a problem. Go ahead and put a camera in any work environment and see how people talk. Who cares its just talk, once they drove the car over the grass, that crossed a line. Pretty simple, but you can sit on your high horse while you bash your customers on a regular basis, pretty funny to be honest.
    Once again I reiterate it's my forum I own and however I choose to speak to someone has absolutely nothing to do with taking their car and running across a lawn with it. Speech and opinion are not the same thing as abusing personal property. HUGE DIFFERENCE that any adult should be able to understand and comprehend.

    A customer is what you are. A user is what is everyone else is. These are clearly defined terms feel free to look them up if you need to.

    Additionally, I think it reflects poorly on a business defending abuse and disrespect of customer property. You trying to turn this into something against me is also disrespectful and unprofessional. Sometimes Tony people need to be told off when they start problems don't you think? Maybe right now?

  12. #37
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    more like the guy is jellies that he doesn't have a nice car... prob drives a civic or something...

  13. #38
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    First of all when I'm having a discussion or argument with someone what in the world does that have to do with taking liberty with peoples property or abusing someone for providing business? You are equating these how?

    Secondly, if people disrespect me I am under no obligation to sit on my private forum I own and blow rainbows up their butt. That type of person doesn't need to be here but what I choose say to such people has nothing to do with you or customers.

    How many times have you witnessed me going out of my way to assist people? Or point people in the right direction? Or answer questions? Sorry I'm not going to sit here and allow someone to put me down, to hell with that. I didn't create this place to not say what I think.

    How many times have I witnessed you actually berating potential customers though if you want to go down that route? I'm not selling people here products or providing customer service.
    Techically Joe, your forum IS a a business. You pitch to other shops or vendors to come pay you to advertise on here. You are selling a service to others are you not?

    Ive worked in the biz...the dude is 50-60+, working at a tire shop to fill his days. Id be pissed too if my life turned out that way. Yeah Ive had my fair share to talk behind closed doors about customers (you be surprised the logic of thinking quite a few people have), but I dont take it out on anyones car. If it somehow gets made public or the employee says somethin within earshot of the customer, now yes its a problem.

    What he says on video is harmless for the most part. What he DOES is uncalled for. Hes not calling the customer a cheap lazy $#@! $#@!, hes pissed at his manager for not charging more.

  14. #39
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    Click here to enlarge Originally Posted by Itsbrokeagain Click here to enlarge
    Techically Joe, your forum IS a a business. You pitch to other shops or vendors to come pay you to advertise on here. You are selling a service to others are you not?

    Ive worked in the biz...the dude is 50-60+, working at a tire shop to fill his days. Id be pissed too if my life turned out that way. Yeah Ive had my fair share to talk behind closed doors about customers (you be surprised the logic of thinking quite a few people have), but I dont take it out on anyones car. If it somehow gets made public or the employee says somethin within earshot of the customer, now yes its a problem.

    What he says on video is harmless for the most part. What he DOES is uncalled for. Hes not calling the customer a cheap lazy $#@! $#@!, hes pissed at his manager for not charging more.
    I do not doubt whatsoever that there are business aspects but users and vendors are two different things. If any vendor has ever had any issue with me regarding their business they can feel free to post it. I pretty much go way way way out of my way for all of them unlike other forums. There's a reason many of them like it here. If Vargas believes I have ever not been professional dealing with any aspects of his business I ask that he post every e-mail in our history to show exactly how I have treated him.

    I also believe you were a vendor here at one point Matt and I believe I not only made sure to cut you a deal as I knew the situation where you were working was not ideal and you were just trying to make a living. If I ever treated you badly feel free to show any evidence of it. There isn't any though.

    You have never taken anything out on anyone's car or a customer, that's a big difference right?

    I don't care what he says. What he does, that's a problem. It certainly doesn't help alleviate his actions that his attitude toward a paying customer is also abhorrent.

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    6 out of 6 members liked this post. Reputation: Yes | No
    So I finally made it here via Google, this is my 911 and I am one of those cheap bastards who pays less then $40K for their 996 Turbo.
    I used Grismer for alignments for years and had overall good results, however in this case I had the luxury of checking how it was done and if strut plates were moved to properly adjust camber, those were surely not touched and hood never opened. After little closer look I noticed some language around my car that seemed entertaining and worthy of sharing. However it was never my intention to publicize it widely, or cause any intentional harm to vendor. My original video was not tagged to them and was unlisted.
    In a nutshell, issue is resolved, and after I politely asked for full refund couple of times, they issued one. Later their local manager contacted me to apologize for the issue and apology was accepted.

  16. #41
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    Click here to enlarge Originally Posted by Mish_911 Click here to enlarge
    So I finally made it here via Google, this is my 911 and I am one of those cheap bastards who pays less then $40K for their 996 Turbo.
    I used Grismer for alignments for years and had overall good results, however in this case I had the luxury of checking how it was done and if strut plates were moved to properly adjust camber, those were surely not touched and hood never opened. After little closer look I noticed some language around my car that seemed entertaining and worthy of sharing. However it was never my intention to publicize it widely, or cause any intentional harm to vendor. My original video was not tagged to them and was unlisted.
    In a nutshell, issue is resolved, and after I politely asked for full refund couple of times, they issued one. Later their local manager contacted me to apologize for the issue and apology was accepted.
    Handled like a gentleman and taken for what it was, an employee having a big mouth and a job not done correctly. The refund was deserved, blasting this guy on the internet was not. Glad to see it was not you who do the blasting. Click here to enlarge

  17. #42
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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    The refund was deserved, blasting this guy on the internet was not. Glad to see it was not you who do the blasting.
    Is the constant stream of negativity necessary? I apologize for standing up for what is right and making sure companies, or any company for that matter, know that if they take substantial liberties with enthusiast's property we will stand up to make it known. Whether the issue is taking a joy ride across a lawn or going street racing with a car, this network has consistently stood up for enthusiasts and will continue to do so because it is the RIGHT thing to do.

    I am glad this owner got a refund and I'm glad his car was not damaged in the process. I'm also happy that Grismer will likely make sure nothing like this happens again.

  18. #43
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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    You sound like the typical internet age person, and that can sit here and act like you do not bash people who have signed up and frequent your forum, yes your customers. I could less what my employees say amongst themselves, freedom of speech, now if they do it front of a customer or disrespect a customers property, then we have a problem. Go ahead and put a camera in any work environment and see how people talk. Who cares its just talk, once they drove the car over the grass, that crossed a line. Pretty simple, but you can sit on your high horse while you bash your customers on a regular basis, pretty funny to be honest.
    Sorry dude but you are WAY off base. I'm not a "customer" here, I'm not paying for anything and I'm certainly not receiving any goods or services. The way I'm treated here is 100% dictated by how I act and what I say. Sticky is under no obligation to treat the users here a certain way because said users are not paying to be here. You on the other hand, ARE. And as a paying vendor, you are entitled to a certain amount of customer service if you will. But saying the users here are customers is not accurate at all nor is the correlation you are trying to draw.
    And as a business owner, I find it troubling that you would condone this sort of behavior from an employee. Perhaps you don't hold your employees to a higher standard, maybe you should.
    Last edited by LZH; 06-18-2014 at 08:59 PM.

  19. #44
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    Click here to enlarge Originally Posted by LZH Click here to enlarge
    Sorry dude but you are WAY off base. I'm not a "customer" here, I'm not paying for anything and I'm certainly not receiving any goods or services. The way I'm treated here is 100% dictated by how I act and what I say. Sticky is under no obligation to treat the users here a certain way because said users are not paying to be here. You on the other hand, ARE. And as a paying vendor, you are entitled to a certain amount of customer service if you will. But saying the users here are customers is not accurate at all nor is the correlation you are trying to draw.
    And as a business owner, I find it troubling that you would condone this sort of behavior from an employee. Perhaps you don't hold your employees to a higher standard, maybe you should.
    No my friend, you are missing the oh so important big picture of how business works. Sticky owns these forums, we pay sticky to vend our products here, why? Because we want to sell Sticky a bunch of turbos and DP's and piggy backs? No, because you guys are here, we pay to be here because Sticky pays good money for servers to host this forum, to bring YOU here, we are here because you are here not because Sticky is here. If you were not Stickys customer base, we would not pay monthly to advertise here, it is an extremely simple concept that are overlooking. You are customers of Bimmerboost the moment you filled out that sign up forum whether you want to believe it or not.

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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    No my friend, you are missing the oh so important big picture of how business works. Sticky owns these forums, we pay sticky to vend our products here, why? Because we want to sell Sticky a bunch of turbos and DP's and piggy backs? No, because you guys are here, we pay to be here because Sticky pays good money for servers to host this forum, to bring YOU here, we are here because you are here not because Sticky is here. If you were not Stickys customer base, we would not pay monthly to advertise here, it is an extremely simple concept that are overlooking. You are customers of Bimmerboost the moment you filled out that sign up forum whether you want to believe it or not.
    You are completely turning this into some kind of negative issue against me and my forum. Regardless, the potential customers are yours. They happen to be my users for my forum network.

    Now I believe the vast majority are here due to my positive and diligent efforts going on five years now to provide the best tuning content available. It is not because I am some hand holding non-confrontationalist here to give people an ego boost. It is not because I have to sit here and take any abuse from trolls because I do not. This is a forum based on results and strength. Not everyone can handle it and not everyone should. Hence the entire internet out there of options.

    Regardless, you are derailing a thread about how employees should care for someone else's possesion when it is entrusted to their care for the duration of the work. If you receive a test car, do you eat in it? Do you take it across lawns? Do you berate the customer in private for providing you with it?

    Users and customers are different things but you are again negatively applying a unilateral equivocation of this for reasons unknown. I am glad this issue was made public and it was resolved. I also hope any pressure applied means safety for everyone else's possessions as vendors are aware people are listening... and watching. Dollars are hard earned Tony, I prefer to spend them where I know it is appreciated.

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    Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
    No my friend, you are missing the oh so important big picture of how business works. Sticky owns these forums, we pay sticky to vend our products here, why? Because we want to sell Sticky a bunch of turbos and DP's and piggy backs? No, because you guys are here, we pay to be here because Sticky pays good money for servers to host this forum, to bring YOU here, we are here because you are here not because Sticky is here. If you were not Stickys customer base, we would not pay monthly to advertise here, it is an extremely simple concept that are overlooking. You are customers of Bimmerboost the moment you filled out that sign up forum whether you want to believe it or not.
    I see where you are going with this, but you are still wrong. I am not Stickys customer, YOU ARE. I am not buying anything from this forum and I'm not paying to be here. Not sure why that is so hard for you to understand. YOU are the customer here, and the USERS here are your potential customers. And since so many of your potential customers are reading this, I suggest you drop it and move on before any of your potential customers decide not to do business with someone who condones such behavior.

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    Perhaps we can all agree that this issue is resolved and remove this thread. After all it was my car and I removed my video from youtube in order to forgive and forget.

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    Click here to enlarge Originally Posted by Mish_911 Click here to enlarge
    However it was never my intention to publicize it
    Which is why this thread should be deleted imo...

    Click here to enlarge Originally Posted by Mish_911 Click here to enlarge
    politely asked for full refund couple of times, they issued one.
    Did they only issue the refund after Sticky sent them the video?


    @Sticky the guy who made the video wants the thread gone. It's resolved. No reason to keep potentially hurting the company's name by keeping this thread up...
    Last edited by Torgus; 06-20-2014 at 03:06 PM.
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    Click here to enlarge Originally Posted by Torgus Click here to enlarge
    Which is why this thread should be deleted imo...
    He's the one who put this out there in the first place, not me. I just did what I could to make the public and company aware.

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    They issued refund regardless of video, video was meant to bring out a philosophical debate and not to punish small business. The only reason how their name came out is because their logo flashes in one of the frames. I did not notice it, otherwise I would have cut it out. My video was not linked to their trade name in any way. If someone here wants to turn this into cash, it is not I.
    The only benefit to all of this IMHO is a wake up call for Grismer, so they invest more in quality of the work they do and I believe they are wide awake now.
    Public service is done, let's move on.

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