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    Apple: The evil geniuses !!

    Check out this article that was posted on gizmodo. Im not shocked about the "geniuses" going through hot chicks phones cause lets be real any straight male would probably do it too, but some of the other stuff is pretty crazy.

    We thought the crookedest little Apple Store in Texas was an isolated case. We were wrong: confessions from Apple's retail squads around the country (and world) poured in. Apple has a serious naughty behavior problem on its hands, and the Evil Geniuses are speaking out. The sources we talked to this summer described an Apple Store that wasn't just poorly managed—it was a personal playground. Computers were traded for plastic surgery, iPhones were smashed like party favors, and employees outright stole from the back room for their own pleasure. It was a den of misuse and abuse, all under the gleaming white aegis of Apple Retail. The perfection is a myth.
    And now we know the store-gone-crazy is systemic, reaching from Tennessee to Vancouver, and across oceans. Here's what's happening in the stores you trust. The following sources contacted us via email and Skype, ranging from the Southeast, Tennessee, across California, Massachusetts, Canada, Maryland, Michigan, New York, New Jersey, and Texas. There were even more—"I worked in the most corrupt in the UK"—who couldn't be included in time.
    Click on any image to expand it
    Destruction

    Click here to enlarge
    The habit of breaking things just because you can ran throughout our Genius Bar confessions. Because sometimes breaking expensive things is fun. For almost everyone who wrote in, the inventory room was a playground—and management was either oblivious or in on the action.
    Click here to enlarge Destroying merchandise is treated as a game.
    Click here to enlarge Managers overlooked Geniuses intentionally ruining iPads, buying drugs from employees and sexually harassing them instead.
    Click here to enlargeDestroying expensive things for fun wasn't just a game—it was a documented game. Destructive Geniuses actually snap evidence of their handiwork. Here we see a shattered iPad, brand new in its box.
    Stealing

    After the thrill of breaking wears off, you might as well start taking it for yourself.
    Click here to enlarge The trick of swapping out broken, old, or otherwise unwanted employee gadgets for brand new ones out of store inventory was a regular one. Discount codes were also applied liberally where they didn't belong. In short: Geniuses played the system to get free toys.
    Click here to enlargeNicole, who contacted me after reading our first Genius Bar report, didn't have much to worry about when she worked back in the inventory room. It was like a bunch of kids in detention.
    sambiddle: was management.. not doing much?
    nicole: Definitely not in our store
    nicole: They were generally in the office texting about their tragic lives, playing angry birds, on the floor texting, or hooking up with each other in the closets
    Click here to enlarge These two employees stole straight from the source—one even flipped Apple components and swapped in cheaper ones he bought online.
    But Nicole probably wins for the zaniest heist: the giant display iPhones Apple places in its store windows:
    sambiddle: did you ever take things for yourself? since you were right there with ALL the inventroy
    sambiddle: inventory
    nicole: I took visual items a lot
    nicole: and gave them away to other employees a lot.. instead of destroying them like indicated
    sambiddle: what are those?
    nicole: Like you know the display headphones on the floor? And the acrylics and cables and everything?
    nicole: Or the giant ipods in the window displays
    sambiddle: yeah
    nicole: I'd take things like that a lot
    sambiddle: HAHA wait you took the giant ipods!?!
    nicole: I have a giant nano, an ipod touch, some popcorn, a giant table from the "GO GREEN" window.. I have a pretty large collection
    sambiddle: did you witness any abuse/theft/destruction etc?
    nicole: definitely. even within our team although we were the ones responsible for catching and reporting it so obviously when it was within our team it wasn't reported
    Whenever any apple branded items are returned (as long as they aren't serialized like ipods/computers/ipads and such) they get thrown in a box called scrap which basically goes back to apple recycling.. and people constantly took things out of there.. we had specialists taking easypays and floater ipod touches home constantly
    nicole: They sell REALLY well on ebay
    sambiddle: did you guys ever just $#@! with inventory?
    sambiddle: break things?
    nicole: One of the inventory guys with me did
    nicole: he was a definite hot head. He broke a few imac screens and would throw things sometimes
    sambiddle: just for fun?
    nicole: never got in trouble because management thought it was funny. but a genius threw an ipod touch and broke it and got fired immediately
    nicole: yeah usually for fun or if he was pissed off
    Sex(ual Harassment) and Personal Violation

    Our store source say managers and staffers harass each other regularly, with no consequences. Personal information—both staff and customer—is trivial.
    nicole: yeah
    nicole: she called me in the office once because one of the guys that worked there was struggling with his sexuality (completely NOT my business.. sure he told her that in confidant) and told me that all of us in the store who were bisexual and dating both sexes were just showing him it was a choice and just on and on with the church talk
    nicole: management loved to do that. Share incredibly personal conversations with others under the guise of being "caring"
    sambiddle: that's sure not good
    nicole: Wage information.. sexuality.. medical conditions.. all of it
    Geniuses digging through customer hard drives was widely reported.
    Click here to enlarge
    If a woman walked in, her stuff would get digged through, shared, and laughed at. Team bonding. Your iPhone camera roll isn't safe.
    Click here to enlarge A Texan tipster says he and his Genius friends had unrestricted access to customer personal data.
    Click here to enlarge Good looking customers were given whatever they want, says this source.
    Particularly—and with zero surprise—targeting attractive women.
    Click here to enlarge We all know what "personal use" means.
    nicole: we had an incredibly obnoxious manager who figured since he was gay it would be okay for him to grab girl's breasts and butt constantly
    nicole: and he didn't get the hint when people asked him to please not do that lol
    nicole: I remember we had a playmate (Is that what they're called?) like one of those college girls who isn't famous but she's naked nonetheless
    sambiddle: hahah
    nicole: she brought her computer in and I definitely remember a lot of the guys were going through her pics
    Fraud

    Bethesda is a tony suburb of Washington, DC—and a plum market for Apple. The store rakes in money, and caters to affluent, powerful business clients in the region. And according to our source, is as crooked as Scott Forstall's jacket tassels.
    Click here to enlarge
    He detailed a history of manipulation, deception, and borderline fraud.
    Bethesda Row

    I don’t know if I would classify this is fraud because technically they are taking sales
    that are already logged for the store and just reclassifying it. However, by
    reclassifying the business revenue, they are able to artificially boost their business
    revenue numbers. This would allow them to gain more business specialists and
    help people earn promotions on false pretenses.
    Ok so here’s how it would work. Let’s say that I am a 45‐year‐old lawyer interested
    in a new computer. I wait for a specialist and we talk about what I need/want. I
    want a 15‐inch screen because my eyes prefer a bigger screen. I want a Retina
    display with 512 GB SSD because I am enamored with the speed it offers and I take
    a ton of photos for when I travel. I want MS Office Business edition because I like
    how Outlook has the calendar, contact and email functions all in one program. I also
    want AppleCare and 1 to 1.

    This is scenario 1:
    The specialist will send up a runner request for a 15 MBP Retina with 512 GB SSD,
    MS Office 2011 Business, AppleCare, 1 to 1. The back of house specialist will then
    call over the radio alerting the leader on the floor of what products are going down.
    The leader on the floor, and possibly the business manager, will hear what’s going
    down and decide to either a) ask the specialist to bring up business and try to win a
    business introduction or b) intercept the transaction themselves to try and win a
    business introduction from the customer. Now from here this can go one of two
    ways. Either the customer is interested in the services that the business team
    offers (most of the time they fight to have these customer’s come in for
    consultations only to find out that they are in way over their heads and recommend
    a 3rd party solution) or they say no thank you I’m not interested at the moment.
    I will speak to what happens (most of the time, depending on if the transaction is
    over 500 dollars) when the customer says no thank you. The “acquisitions”
    business specialist will literally search through POS admin (the internal sales
    tracking system) to try and find anything that is over 500 dollars and matches some
    criteria that they deemed were typical of business customers. They would find the
    receipt number in POS admin and claim that as business revenue.
    Each store has to do a certain amount of business revenue each week. Let’s just say
    on average it is 100,000 dollars because I’m not sure for all of the stores what it is.
    If you hit the minimum number i.e 100 grand, no slots will open up for new
    business positions and it might look as though you aren’t doing that great of a job as
    a manager. So given this scenario, ======== (now the business development
    manager for the DC area) realized that he could just assign receipts to count as
    business revenue because no one was going to complain if there numbers looked
    good. What you need to understand about the Apple Retail Culture is that it’s all
    about the numbers. Why would anybody question how Apple is struggling to
    capture a decent size of the overall business market when the numbers from the
    store say otherwise?
    ======= was originally a manager at my store, Bethesda Row. He was partially
    credited for making a huge push into business. While other managers would brag
    about how much the floor was making in a day, he would brag about how much he
    just closed a deal for i.e. 25 computers fully loaded for some firm in Bethesda or DC.
    Now fast forward to when I started in July 2010. Our business team had just gone
    through a huge turnover with the employees. Whether it was incompetence,
    gaming the system (claiming business revenue from POS admin when it was not), or
    just not caring about their jobs, a lot of them were replaced. Our business manager
    when I get there (I don’t want his name used) would not mess around in POS
    admin. Thus our business numbers plummeted and he was sent to Montgomery
    Mall. This was basically a demotion because he was “not a team player” or some
    crap like that.
    Now this brings me to the biggest conflict of interest our store had. Our store
    leader, =======, was hell bent on being more involved with business. He talked
    about Apple and business like it was the greatest invention on earth. So when he
    made the decision to send our former business manager to Montgomery Mall, guess
    who took over. ========! He was now the store leader and the business
    manager. Now being the store leader comes with a lot of responsibility but none
    more than making sure that you’re numbers are solid quarter to quarter. When
    === got into the business manager role, he realized that we were not even close to
    hitting our numbers. So they started getting on specialists to get more business
    intros. When more business intros were coming in, more revenue was not really
    coming in. It was maybe a couple thousand here and there, but nothing substantial.
    Now at Georgetown, ====== had risen from Business manager to Business leader
    of the DC market. He did this on the fact that he took one huge client from Bethesda
    and ran with them. So as the Business Leader he would travel to the different
    stores but his home was Georgetown. At Georgetown, they consistently shattered
    their weekly goals. They were making 3 times as much as any other store in
    business revenue. One week, 80 percent of all computers sold there allegedly were
    sold for business. The numbers there just don’t add up.
    Now this is where I’m not sure what happened. Whether ===== decided he was
    going to suggest this approach to ===, or === decided this on his own, I don’t know.
    However, I do know our business revenue started going up substantially. We, on
    the floor, weren’t doing anything differently yet the numbers said we were. The
    reason for this change was due to === either turning a blind eye or directly telling
    the business team to claim anything that looked like business revenue. Since he
    was both the business manager and store leader, it would reflect poorly on him to
    have his numbers low. Thus why the messing with POS admin started up again.
    === has since been promoted to ======’s old position while ======= was
    promoted to Business Development Manager.
    So in sum, what bothered me the most is that we were touting Apple and business
    as this great match made in Heaven. However, when businesses would come in for
    consultations and realize we couldn’t offer them the level of support that they
    would need, they used the biggest tool that Apple has going for them against them,
    word of mouth. Word of mouth brings people into the stores but it can also drive
    them away. When they started not coming in as much, ======, === and the other
    managers wanted to protect themselves so they claimed revenue that should not
    have qualified for business because the people didn’t consent. Business at the
    retail level, in my opinion is a giant failure but that’s a whole other discussion.
    If you do choose to use this, I would just like to read over it beforehand. I wish to
    remain anonymous and the only three people I want named are ===, ===== and
    ===. You can choose to keep them anonymous as well. It doesn’t matter to me.
    What does matter to me is that Apple, a company I love and hold stock in, does
    business ethically. Apple always tries to portray itself at not just another
    corporation but sadly it is turning into one. They are becoming an upgrade factory
    for a user base that is content with mediocrity. They write all these grand values in
    company statements, which are online for the public, yet they are hypocritical in
    nature. The Retail side of Apple is cutthroat and people will do anything it takes to
    get ahead. Sadly, it ends up that the managers just protect one another and allow
    this to continue.
    P.S. – This doesn’t really add to the story but it was messed up nonetheless.
    ===========, a manager, forced a genius to swap out his iPad for free because he
    broke the glass on it. He claimed it was because he was using it for store use.
    However, there is only one person who is allowed, by Apple, to use their personal
    device for store use. That is the store leader (who allegedly swapped out his
    fiancées phone 4 times before AppleCare + but I was unable to verify this). Just
    another example of managers abusing their position.
    If you do choose to use this, I would just like to read over it beforehand. I wish to
    remain anonymous and the only three people I want named are ===, ====== and
    ===. You can choose to keep them anonymous as well. It doesn’t matter to me.
    What does matter to me is that Apple, a company I love and hold stock in, do
    business ethically. Apple always tries to portray itself at not just another
    corporation but sadly it is turning into one. They are becoming an upgrade factory
    for a user base that is content with mediocrity.


    Drugs

    iPhones ain't the only white thing you can find in an Apple Store.
    Click here to enlarge
    Geniuses at this store bought and sold drugs to each other while you thought they were fixing your laptop.
    Why?

    There are—and will always be—miscreants in every job. Miners, lawyers, cooks, Geniuses—there's no industry that's immune to misbehavior. But when emails arrived in droves repeating the same naughty phenomena, you have to wonder why a company whose rep is as sterling as Apple's seems to have such a pattern of internal havoc. Employees lamented how the company's "culture has declined significantly," that the former "culture is definitely not there anymore." One former employee who had opened retail stores across North America and Asia claimed "The corruption within Apple goes straight to the top. That is why I left, I couldnt tolerate it anymore. Under Mr. Cook, Apple is fracturing from the inside out."
    But there's probably a less theatrical explanation here. Apple Stores mint their own gold. They sell some of the most desirable expensive products in the history of desirable expensive products, without the pressure of commission. The stuff sells itself—and websites like ours sure help—and that's why Apple has the most profitable retail operation per square foot in the entire country. The stores make more money than Tiffany, which literally sells giant diamonds.
    So why care? When you're in a fog of money, you can imagine it's easier to lose sight of scruples. This doesn't make stolen phones and smashed computers OK, but it might explain why its's so pervasive. And until Apple realizes that its own massive consumer success might actually be a liability, turning its sales mills into playgrounds, we're going to have ever reason to hesitate before handing over our MacBook to that smiling Genius.
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    Wow!! Quiet disgusting if you ask me. It makes me not want to own anything Apple. I know this is more of a retail problem, but still, it is disturbing to know the behaviour that goes on at some Apple stores.
    John 3:16


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    Thst's some really messed up stuff. Hope all these types of people get charged.
    Click here to enlarge

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    Just because someone writes Genius on your shirt does not make you one.

    And attractive women getting handouts? Oh what a surprise.

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    Apple genuis? what is that?

    This is what happens when a 22 yr old kid is given the keys to run a store..

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    Yes Reputation No
    Click here to enlarge Originally Posted by LostMarine Click here to enlarge
    Apple genuis? what is that?

    This is what happens when a 22 yr old kid is given the keys to run a store..
    A dumbass 22 yr old kid* lol. I have the keys to a restaurant an I run it pretty damn well. I'm 22 Click here to enlarge
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    Yes Reputation No
    Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
    A dumbass 22 yr old kid* lol. I have the keys to a restaurant an I run it pretty damn well. I'm 22 Click here to enlarge
    Same here with a store at 21, kids like those are a lost cause. No responsibility what so ever. They are the ones giving companies bad names.
    Click here to enlarge

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    I tried to read it all but tl;dr

    I can write a bunch of $#@! and black some of it out too. Who cares, this happens in almost every company that has these type of people working their.




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    Entitlement culture + things with a 400% markup = lots of broken things and theft.

    Hot chicks always get deals.

    Dont take photos of your junk on a connected device.

    Next article?
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    Click here to enlarge Originally Posted by E90SoFlo Click here to enlarge
    I tried to read it all but tl;dr

    I can write a bunch of $#@! and black some of it out too. Who cares, this happens in almost every company that has these type of people working their.
    I worked in retail for a long time before I decided to go back to school. This didn't happen in any of the places I worked in; and there was plenty of opportunity to do so. It's a company culture thing and the only reason employees get away with it is because their superiors let them.

    TL;DR? No, it's not $#@!ing normal.

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    Well I'm about ~100% certain that I'm not getting an iPhone anymore
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    Click here to enlarge Originally Posted by benzy89 Click here to enlarge
    Well I'm about ~100% certain that I'm not getting an iPhone anymore
    Or microsoft, or samsung

    This happens in all companies. If you will let a choice article trying to bash a company stop you from buying a product then you wouldn't be able to buy anything.

    Click here to enlarge Originally Posted by Sered Click here to enlarge
    I worked in retail for a long time before I decided to go back to school. This didn't happen in any of the places I worked in; and there was plenty of opportunity to do so. It's a company culture thing and the only reason employees get away with it is because their superiors let them.
    Click here to enlarge Originally Posted by Sered Click here to enlarge

    TL;DR? No, it's not $#@!ing normal.


    Or everyone just didn't openly admit to it.

    I also worked in retail and personally knew that the cashiers would "over charge" customers and keep the change for themselves.

    Taking products while they where doing inventory.

    Stealing "lost" items. (which i was later accused of doing and had to go to court to prove my innocence).




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    Don't be nieve people and think this is isolated to Apple. This happens EVERYWHERE. We've all seen the horror stories about how valets treat cars, I've seen hidden camera tapes from many departments stores and resteraunts, etc. All really bad. $#@!, the government is just as bad. Maybe less frequent but certainly no less severe. Army Generals lately, one that was married and secretly married a translator from Iraq I think. He got caught because his American wife went to the doctor and she was told she was no longer covered by their health insurance. The investigation uncovered the government paying tens of thousands of dollars for international phone calls to the woman's family back in Iraq, the General took the woman on business trips and the government paid for it all, etc. idiots.
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