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  1. #1
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    3 out of 3 members liked this post. Yes Reputation No

    Exclamation **** Conclusion To The RENNtech Headers vs MHP Headers Thread ****

    ..
    As many of you know, I got involved in this situation in order to learn the truth and maybe help resolve this issue. I always try to be as fair and as unbiased as possible, and in situations like this, I try to help whenever I can. The recent RENNtech thread has been a prime example of why we should hear each party's side of the story before making a judgement. Getting only one party's side can lead not only to bad judgement, but in this case to very inflammatory/negative posts between vendors and members, which in the long-term causes the thread to become unproductive.

    Here is RENNtech's response to this issue:
    ================================


    Members of the Benz Boost community,

    After my initial post in this thread, I had the opportunity to follow up with the customer to find out exactly what did happen. My conversation was with Kevin, the shop owner who services the customer's vehicle, was directly involved in this matter. He has given his permission for me to recap the story details and the events which took place regarding this incident. The events were as follows:

    A performance package which included our ECU tune, this set of shorty headers and a locking differential was ordered and installed by Turbochargers.com in June of 2009. This same car did also have a later installed carbon fiber airbox from us with additional exhaust modifications performed to it that were not RENNtech products. In early 2010; the headers developed a crack, the vehicle owner contacted us regarding the header and asked about the turn around time regarding the repair.

    Since the car was scheduled to run an event within those upcoming weeks, Kevin and the customer decided they would take it upon themselves to repair the headers. This allowed the vehicle to run, yet the headers cracked again after the event at the repair site. Once again, Kevin removed the header to repair it him self so the vehicle could run yet another event the following week. This repair would also eventually fail. When I asked Kevin about the repair, he knew that it was a band aid on the problem and was done only to get the car to its upcoming events; knowing full well that the headers would probably fail again at the repair site, (To note, when headers are sent back to us that require repair, they are placed in the original jig, repaired using purge welding techniques, stress released, ceramic coated and the flange surfaces planed.

    Fast forward to 3-4 months ago when the customer decided to run long tube headers (as at the time we did not have any long tube headers available, though do now). After deciding to go with MHP headers, Kevin was asked to take pictures of the 2 different headers next to each other with details on the cracked ones and email it. He never knew that these were intended to be used for any other purpose other than comparison. Kevin did share the images and apparently they ultimately ended up here on Benz Boost. We can only speculate as to who that (those) individual(s) were since Kevin wouldn't say there name(s). Kevin was also very clear that he was not the one who started this thread, nor has any knowledge of who did, though the forum has shared
    lots of possible ideas as to whom posted the pictures.

    I have already coordinated the return of the headers back at our facility for inspection/repair/replacement. Both Kevin and the owner of the car will be satisfied with the results and look forward to additional modifications for other vehicles.

    For almost 22 years we have been a dominant force in the tuning industry and continue to offer our customers the highest quality parts and service. This commitment to service has been one of the biggest reasons that over 70% of our clientele are repeat customers. Our intentions are not to exacerbate any of this any further and only to prove to the forum community that we have and always will, stand behind everything that we do.

    Mark Hatfield

    RENNtech, Inc.
    1369 N. KILLIAN DRIVE
    LAKE PARK, FL 33403
    Phone: (561) 845-7888 x23
    Fax: (561) 845-6777
    mhatfield@renntechmercedes.com
    www.renntechmercedes.com

    Follow RENNtech on facebook
    http://www.facebook.com/#!/pages/Lake-Park-FL/RENNtech/108297569234488
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  2. #2
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    Thank you for posting this Mo.

    I will add this post along with a link to the end of the closed thread as well.

  3. #3
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    I want to thank Renntech for following up on the this issue, contacting the owner, and resolving it in a quality manner as most of us definitely expected they would. Thank you for the kind of professional and proper resolution that we expect from Renntech.

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    Excellent detective work there Mo! I'm glad that a resolution was able to be reached with the owner. That's one positive note out of all this.

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    great job finally sorting this out, it can finally be laid to rest i hope.
    Click here to enlarge

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    That's great that the customer is being taken care of. Amazing that we had to go through what we did to get to where we are now but I think this place is better for it.

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    Click here to enlarge Originally Posted by LZH Click here to enlarge
    That's great that the customer is being taken care of. Amazing that we had to go through what we did to get to where we are now but I think this place is better for it.
    The thing is, we didn't have to go that far. There was no point pressing them so hard by certain individuals. It was best to sit back patiently and allow the parties to resolve it and that is exactly what they did.

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    I have never run any Renntech products on my cars but I know several peole that have and they always said that Renntech had great customer service si that's why I questioned some of the stuff said in the other thread. It is nice to see Renntechs side and nice to see they look like its been handled.
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    Now we have the full story. I have no doubt as to the integrity of Renntech and wish to thank them for their side of the story which quite frankly they did not have to share.

    And just for the record, even though I am posting just after JR, I can almost guarantee that I am not an alias of Jim (although I have been told we look like identical twins!!).

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    There is no amount of alcohol that one could drink that would make you guys look even remotely similar. That can actually be taken as a compliment.

    I wish to thank Renntech as well and welcome them to the site as our newest vendor: http://www.benzboost.com/content.php...endor-Renntech

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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    There is no amount of alcohol that one could drink that would make you guys look even remotely similar. That can actually be taken as a compliment.

    I wish to thank Renntech as well and welcome them to the site as our newest vendor: http://www.benzboost.com/content.php...endor-Renntech
    a compliment to which of us LOL?
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  12. #12
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    Click here to enlarge Originally Posted by JRCART Click here to enlarge
    a compliment to which of us LOL?
    The better looking one.

  13. #13
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    There is no amount of alcohol that one could drink that would make you guys look even remotely similar. That can actually be taken as a compliment.

    I wish to thank Renntech as well and welcome them to the site as our newest vendor: http://www.benzboost.com/content.php...endor-Renntech
    Congrats to both you and Renntech....Just let Renntech know ecampbell and I are both gunning for their overall MB record Click here to enlarge Welcome Renntech
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  14. #14
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    Click here to enlarge Originally Posted by JRCART Click here to enlarge
    Congrats to both you and Renntech....Just let Renntech know ecampbell and I are both gunning for their overall MB record Click here to enlarge Welcome Renntech
    Jim/Rich.... the good news is that you'll probably get there very soon. The bad news is that you haven't even seen what their SL65 Black Series can do on the track Click here to enlarge It will make the CL65's 10.20 @ 137 mph look like a 15 second pass Click here to enlarge

    Relax guys, just joking.... maybe not Click here to enlarge
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  15. #15
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    The better looking one.
    Is that why you were always singing Sexy Mother $#@!er by Prince and I'm Too Sexy all day???
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  16. #16
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    ^ Now I know for sure I'm not going to Vegas.

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    Click here to enlarge Originally Posted by Exeenom Click here to enlarge
    Jim/Rich.... the good news is that you'll probably get there very soon. The bad news is that you haven't even seen what their SL65 Black Series can do on the track Click here to enlarge It will make the CL65's 10.20 @ 137 mph look like a 15 second pass Click here to enlarge

    Relax guys, just joking.... maybe not Click here to enlarge
    competition is a good thing, otherwise we would all be running around in 12 second cars. We are going to push each other down into the 9s.
    Click here to enlarge

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  18. #18
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    Click here to enlarge Originally Posted by ecampbell Click here to enlarge
    For whatever reason the entire board now seems better.

    Jim, are we still going to flip a coin for the nobu bill??? I know it is not going to be pretty. I am hoping Luke comes out as my odds will drop to 1 in 3 from 50/50. No pool party this time but I am sure we have other ways to get into trouble as after all it is Vegas!!

    Joseph....a wine function over vegas...seriously? You have a ride with Luke so your excuses look pretty weak at this point
    I think he meant whine function...Andy is sponsoring it
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  19. #19
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    Click here to enlarge Originally Posted by JRCART Click here to enlarge
    competition is a good thing, otherwise we would all be running around in 12 second cars. We are going to push each other down into the 9s.
    It'd be epic to see a 63 in the 9s Click here to enlarge I know you and Earl will get there soon Click here to enlarge
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  20. #20
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    1 out of 1 members liked this post. Yes Reputation No
    Guys can we have one thread that doesn't involve your partying, not hating just saying. One line says back to talking about car stuff. But all I read is speed boats jets condos's hookers bottles.

    Who's going fast and how are we all getting faster..
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    Drives: Basically a pretty bad ass f250 lifted with 24" wheels! Dpf delete 4" exhaust h&s tuner and intake..

  21. #21
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    Click here to enlarge Originally Posted by Dodger63 Click here to enlarge
    Guys can we have one thread that doesn't involve your partying, not hating just saying. One line says back to talking about car stuff. But all I read is speed boats jets condos's hookers bottles.

    Who's going fast and how are we all getting faster..
    If would have had to guess for any member to make this post I would have not guessed you. You party a bit as well. Sorry Dodger, we'll try to keep it on topic but online lives converge with real life sometimes too.

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    Click here to enlarge Originally Posted by Dodger63 Click here to enlarge
    Guys can we have one thread that doesn't involve your partying, not hating just saying. One line says back to talking about car stuff. But all I read is speed boats jets condos's hookers bottles.

    Who's going fast and how are we all getting faster..
    I gotta hand it to you...you are one devoted mofo to going fast.

  23. #23
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    Vegas posts moved to where they belong, thread cleaned up to help remain on topic.

  24. #24
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    If would have had to guess for any member to make this post I would have not guessed you. You party a bit as well. Sorry Dodger, we'll try to keep it on topic but online lives converge with real life sometimes too.
    He's right - this wasn't the place for it. Your diligence, as always, is appreciated.

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    Thanks @Exeenom for getting all the facts straight and kudos for Renntech for helping the customer out and welcome to Benzboost
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