• Watch employees at Grismer Tire and Auto Service in Columbus, Ohio drive a customer's Porsche 996 Turbo on the grass and say that the customer should 'fuck off'

      Dash cams are slowly but surely changing the automotive landscape. Ever wonder how employees feel about you or treat your car when drop off your prized possession for service? Well these employees clearly do not care. The job is a simple alignment, nothing more. The employee driving the car seems to not give a damn about this owner's car taking it on the grass in front of the shop (where he could kick up a rock, mess up a rim, etc.) instead of on the pavement like a normal human being.


      He then pulls into the shop where he begins by saying he doesn't like the car. That is after one of the other employees asks how he likes it implying of course that they take liberty sampling customer cars. He then says, 'Fucking dealer gets about $300 to align one of these. What we need is someone to tell the customer no or to fuck off.'

      Yep, telling the customer to fuck off sounds like a genius idea for generating business. The employee seems angry and disgruntled to say the least as he continues on with expletives and that he would have no problem telling customers off.

      It's fortunate this 996 Turbo owner left his dash cam on so he could see what the employees think of his business and also how they treat his car. Would I ever use these people to align my car? Hell no, and neither should anyone else.

      This article was originally published in forum thread: Watch employees at Grismer Tire and Auto Service in Columbus, Ohio drive a customer's Porsche 996 Turbo on the grass and say that the customer should 'fuck off' started by Sticky View original post
      Comments 53 Comments
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by mjmarovi Click here to enlarge
        You did notice the video was sped up right?
        Are you sure about that?

        Click here to enlarge Originally Posted by mjmarovi Click here to enlarge
        Sure, his attitude was awful, and yes I would be disappointed if it was my car, but I think this whole article really blows it out of proportion. I read the article then watched the video, and to be honest I was expecting WAY worse. Really not a big deal.
        Think about if it was your car.

        Is it a huge deal? No. Have people done worse? Yes. Does that it make it right? No. Would you get your car aligned there though? I wouldn't.
      1. Torgus's Avatar
        Torgus -
        This is being blown out of proportion imo. For all of the reasons stated above.

        The owner should have dealt with this in a professional manner and worked with the shop. Posting it online and potentially hurting their business when the owners of the company can't control something like this is uncalled for. Posting stuff like this online should be a last resort and only if the shop you are working with is not handling the incident in a professional manner and rectifying it.

        The guy was having a bad day it sounds like. No harm, no foul. Don't go back there or enjoy free life time oil changes or whatever they offer you after you show them the dash cam.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        The owner should have dealt with this in a professional manner and worked with the shop.
        He did.

        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        Posting it online and potentially hurting their business when the owners of the company can't control something like this is uncalled for.
        He pulled the video after I sent it to corporate.

        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        Posting stuff like this online should be a last resort and only if the shop you are working with is not handling the incident in a professional manner and rectifying it.
        If it was my car I would have posted it on every forum on planet earth.

        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        The guy was having a bad day it sounds like. No harm, no foul. Don't go back there or enjoy free life time oil changes or whatever they offer you after you show them the dash cam.
        So now you have to get a psych evaluation for everyone who touches your car? He should have acted like a professional doing his job. What happens when a valet having a bad day gets in your car? Donuts in the grass? No harm no foul?

        This should have never happened, period.
      1. mjmarovi's Avatar
        mjmarovi -
        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        This is being blown out of proportion imo. For all of the reasons stated above.

        The owner should have dealt with this in a professional manner and worked with the shop. Posting it online and potentially hurting their business when the owners of the company can't control something like this is uncalled for. Posting stuff like this online should be a last resort and only if the shop you are working with is not handling the incident in a professional manner and rectifying it.

        The guy was having a bad day it sounds like. No harm, no foul. Don't go back there or enjoy free life time oil changes or whatever they offer you after you show them the dash cam.
        Yeah I agree, I mean to me it's pretty clear video was sped up, just look at the guy when he flails his arms. Also, you can tell the audio doesn't go with the video, you can see him outside the car when you hear him talking as if he's in the car. He was probably still driving a bit too fast in the grass but hard to tell. And for all we know the guy had it aligned at dealership who $#@!ed up, then this guy drove it, and is complaining about the alignment job and how much they charged the guy there.

        Anyway, like I said, yeah I'd be disappointed and upset if it was my car, but probably wouldn't be blowing a gasket. I'd check and make sure all is ok with the car, notify management, and depending on how management handles it decide whether or not to go public and warn others.

        I just feel we're only seeing a small portion of the full story and the video seemed to have been tampered with. Too bad can't rewatch, I only watch once myself, well part of it twice
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by mjmarovi Click here to enlarge
        Yeah I agree, I mean to me it's pretty clear video was sped up, just look at the guy when he flails his arms. Also, you can tell the audio doesn't go with the video, you can see him outside the car when you hear him talking as if he's in the car. He was probably still driving a bit too fast in the grass but hard to tell. And for all we know the guy had it aligned at dealership who $#@!ed up, then this guy drove it, and is complaining about the alignment job and how much they charged the guy there.

        Anyway, like I said, yeah I'd be disappointed and upset if it was my car, but probably wouldn't be blowing a gasket. I'd check and make sure all is ok with the car, notify management, and depending on how management handles it decide whether or not to go public and warn others.

        I just feel we're only seeing a small portion of the full story and the video seemed to have been tampered with. Too bad can't rewatch, I only watch once myself, well part of it twice
        It's not a conspiracy like you're making it out to be. What full story is there? Nothing was sped up from what I read he just left his dash cam on and saw this.
      1. MANNY@ActiveAutowerke's Avatar
        MANNY@ActiveAutowerke -
        Click here to enlarge Originally Posted by ValveBucket Click here to enlarge
        I kill him if this my car Click here to enlarge
        No need for that. I'm pretty sure he'll end up killing himself once he gets his ass fired and no other shop will even consider hiring him and his life goes to down the drain. Click here to enlarge
      1. Group.america's Avatar
        Group.america -
        Worse is the WAY the car was driven across the grass and he was not exactly handling of the car gently at any time........ what a dufus.... slamming doors etc

        Maybe we should all ring the dealer and tell them to $#@! off
      1. Group.america's Avatar
        Group.america -
        Click here to enlarge Originally Posted by Torgus Click here to enlarge
        This is being blown out of proportion imo. For all of the reasons stated above.

        The owner should have dealt with this in a professional manner and worked with the shop. Posting it online and potentially hurting their business when the owners of the company can't control something like this is uncalled for. Posting stuff like this online should be a last resort and only if the shop you are working with is not handling the incident in a professional manner and rectifying it.

        The guy was having a bad day it sounds like. No harm, no foul. Don't go back there or enjoy free life time oil changes or whatever they offer you after you show them the dash cam.
        My understanding is that the owner of the said car did contact the manager and or owner of this auto shop and was brushed off several times... he then decided to post said video.
      1. Torgus's Avatar
        Torgus -
        Click here to enlarge Originally Posted by Group.america Click here to enlarge
        My understanding is that the owner of the said car did contact the manager and or owner of this auto shop and was brushed off several times... he then decided to post said video.
        In that case it is warranted. Sticky said he sent the video to corporate so I'm not sure why he had to get involved when the owner of the car has the footage and according to you was blow off by management? I never knew Sticky carried such a big stick that when he sent the same video to the same people they then changed how they were going to handle this.

        My main point that I was getting at is an owner of a company cannot control all of the actions of their employees all of the time. They can set guidelines, rules, etc. It is not professional to throw a company under the bus for the actions of a single individual at that was employed there. If the management ignored the guy after viewing his video than fine post it online, well justified.

        At the end of the day there was ZERO damage that I can see that was done to the car, just hurt feelings by the owner from what I can see.
      1. VargasTurboTech's Avatar
        VargasTurboTech -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Dash cams are slowly but surely changing the automotive landscape. Ever wonder how employees feel about you or treat your car when drop off your prized possession for service? Well these employees clearly do not care. The job is a simple alignment, nothing more. The employee driving the car seems to not give a damn about this owner's car taking it on the grass in front of the shop (where he could kick up a rock, mess up a rim, etc.) instead of on the pavement like a normal human being.


        He then pulls into the shop where he begins by saying he doesn't like the car. That is after one of the other employees asks how he likes it implying of course that they take liberty sampling customer cars. He then says, '$#@!ing dealer gets about $300 to align one of these. What we need is someone to tell the customer no or to $#@! off.'

        Yep, telling the customer to $#@! off sounds like a genius idea for generating business. The employee seems angry and disgruntled to say the least as he continues on with expletives and that he would have no problem telling customers off.

        It's fortunate this 996 Turbo owner left his dash cam on so he could see what the employees think of his business and also how they treat his car. Would I ever use these people to align my car? Hell no, and neither should anyone else.

        This is pretty stupid, if we had everything we say or do recorded when we thought no one would hear us, the odds of us offending every friend and family member we have would be 100%, not to mention people we just have casual encounters with. The age of the internet where stuff like this gets posted for millions to see is such a shame.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        This is pretty stupid, if we had everything we say or do recorded when we thought no one would hear us, the odds of us offending every friend and family member we have would be 100%, not to mention people we just have casual encounters with. The age of the internet where stuff like this gets posted for millions to see is such a shame.
        Has nothing to do with being offended over commentary and everything to do with insulting customers and abusing their property.

        I assume you don't tell customer to go $#@! themselves?
      1. VargasTurboTech's Avatar
        VargasTurboTech -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Has nothing to do with being offended over commentary and everything to do with insulting customers and abusing their property.

        I assume you don't tell customer to go $#@! themselves?
        Has everything to do with both. So you own this forum, so it would be safe to assume these are your customers here. How many times have we witnessed you berating, talking trash, basically telling people to go $#@! themselves? Of course we are very polite and courteous to each and every customer as you should be, but what is said behind closed doors if someone is being a royal PITA etc is not something that should be made public, nor does it matter, half the $#@! we say about each other would be down right embarrassing if it was made public. Now driving the customers car over the grass, that should not be tolerated and is grounds for firing, but some banter between employees who prob make $10 an hour to align cars, no big deal.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        So you own this forum, so it would be safe to assume these are your customers here.
        No. It would be safe to assume you are my customer as you are paying for a service.

        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        How many times have we witnessed you berating, talking trash, basically telling people to go $#@! themselves?
        First of all when I'm having a discussion or argument with someone what in the world does that have to do with taking liberty with peoples property or abusing someone for providing business? You are equating these how?

        Secondly, if people disrespect me I am under no obligation to sit on my private forum I own and blow rainbows up their butt. That type of person doesn't need to be here but what I choose say to such people has nothing to do with you or customers.

        How many times have you witnessed me going out of my way to assist people? Or point people in the right direction? Or answer questions? Sorry I'm not going to sit here and allow someone to put me down, to hell with that. I didn't create this place to not say what I think.

        How many times have I witnessed you actually berating potential customers though if you want to go down that route? I'm not selling people here products or providing customer service, YOU ARE.

        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        but what is said behind closed doors if someone is being a royal PITA etc is not something that should be made public
        You once again do not seem to be understanding this isn't an issue with the language used but abusing property that is entrusted to someone's care and additionally total disrespect of the customer. You can use foul language but have a good attitude. This employee clearly does not have a good or professional attitude.

        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        but some banter between employees who prob make $10 an hour to align cars, no big deal.
        Ok you feel free to take your car there. I won't take mine.
      1. VargasTurboTech's Avatar
        VargasTurboTech -
        You sound like the typical internet age person, and that can sit here and act like you do not bash people who have signed up and frequent your forum, yes your customers. I could less what my employees say amongst themselves, freedom of speech, now if they do it front of a customer or disrespect a customers property, then we have a problem. Go ahead and put a camera in any work environment and see how people talk. Who cares its just talk, once they drove the car over the grass, that crossed a line. Pretty simple, but you can sit on your high horse while you bash your customers on a regular basis, pretty funny to be honest.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by VargasTurboTech Click here to enlarge
        You sound like the typical internet age person, and that can sit here and act like you do not bash people who have signed up and frequent your forum, yes your customers. I could less what my employees say amongst themselves, freedom of speech, now if they do it front of a customer or disrespect a customers property, then we have a problem. Go ahead and put a camera in any work environment and see how people talk. Who cares its just talk, once they drove the car over the grass, that crossed a line. Pretty simple, but you can sit on your high horse while you bash your customers on a regular basis, pretty funny to be honest.
        Once again I reiterate it's my forum I own and however I choose to speak to someone has absolutely nothing to do with taking their car and running across a lawn with it. Speech and opinion are not the same thing as abusing personal property. HUGE DIFFERENCE that any adult should be able to understand and comprehend.

        A customer is what you are. A user is what is everyone else is. These are clearly defined terms feel free to look them up if you need to.

        Additionally, I think it reflects poorly on a business defending abuse and disrespect of customer property. You trying to turn this into something against me is also disrespectful and unprofessional. Sometimes Tony people need to be told off when they start problems don't you think? Maybe right now?
      1. boostedbrisbane's Avatar
        boostedbrisbane -
        more like the guy is jellies that he doesn't have a nice car... prob drives a civic or something...
      1. Itsbrokeagain's Avatar
        Itsbrokeagain -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        First of all when I'm having a discussion or argument with someone what in the world does that have to do with taking liberty with peoples property or abusing someone for providing business? You are equating these how?

        Secondly, if people disrespect me I am under no obligation to sit on my private forum I own and blow rainbows up their butt. That type of person doesn't need to be here but what I choose say to such people has nothing to do with you or customers.

        How many times have you witnessed me going out of my way to assist people? Or point people in the right direction? Or answer questions? Sorry I'm not going to sit here and allow someone to put me down, to hell with that. I didn't create this place to not say what I think.

        How many times have I witnessed you actually berating potential customers though if you want to go down that route? I'm not selling people here products or providing customer service.
        Techically Joe, your forum IS a a business. You pitch to other shops or vendors to come pay you to advertise on here. You are selling a service to others are you not?

        Ive worked in the biz...the dude is 50-60+, working at a tire shop to fill his days. Id be pissed too if my life turned out that way. Yeah Ive had my fair share to talk behind closed doors about customers (you be surprised the logic of thinking quite a few people have), but I dont take it out on anyones car. If it somehow gets made public or the employee says somethin within earshot of the customer, now yes its a problem.

        What he says on video is harmless for the most part. What he DOES is uncalled for. Hes not calling the customer a cheap lazy $#@! $#@!, hes pissed at his manager for not charging more.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Itsbrokeagain Click here to enlarge
        Techically Joe, your forum IS a a business. You pitch to other shops or vendors to come pay you to advertise on here. You are selling a service to others are you not?

        Ive worked in the biz...the dude is 50-60+, working at a tire shop to fill his days. Id be pissed too if my life turned out that way. Yeah Ive had my fair share to talk behind closed doors about customers (you be surprised the logic of thinking quite a few people have), but I dont take it out on anyones car. If it somehow gets made public or the employee says somethin within earshot of the customer, now yes its a problem.

        What he says on video is harmless for the most part. What he DOES is uncalled for. Hes not calling the customer a cheap lazy $#@! $#@!, hes pissed at his manager for not charging more.
        I do not doubt whatsoever that there are business aspects but users and vendors are two different things. If any vendor has ever had any issue with me regarding their business they can feel free to post it. I pretty much go way way way out of my way for all of them unlike other forums. There's a reason many of them like it here. If Vargas believes I have ever not been professional dealing with any aspects of his business I ask that he post every e-mail in our history to show exactly how I have treated him.

        I also believe you were a vendor here at one point Matt and I believe I not only made sure to cut you a deal as I knew the situation where you were working was not ideal and you were just trying to make a living. If I ever treated you badly feel free to show any evidence of it. There isn't any though.

        You have never taken anything out on anyone's car or a customer, that's a big difference right?

        I don't care what he says. What he does, that's a problem. It certainly doesn't help alleviate his actions that his attitude toward a paying customer is also abhorrent.
      1. Mish_911's Avatar
        Mish_911 -
        So I finally made it here via Google, this is my 911 and I am one of those cheap bastards who pays less then $40K for their 996 Turbo.
        I used Grismer for alignments for years and had overall good results, however in this case I had the luxury of checking how it was done and if strut plates were moved to properly adjust camber, those were surely not touched and hood never opened. After little closer look I noticed some language around my car that seemed entertaining and worthy of sharing. However it was never my intention to publicize it widely, or cause any intentional harm to vendor. My original video was not tagged to them and was unlisted.
        In a nutshell, issue is resolved, and after I politely asked for full refund couple of times, they issued one. Later their local manager contacted me to apologize for the issue and apology was accepted.
      1. VargasTurboTech's Avatar
        VargasTurboTech -
        Click here to enlarge Originally Posted by Mish_911 Click here to enlarge
        So I finally made it here via Google, this is my 911 and I am one of those cheap bastards who pays less then $40K for their 996 Turbo.
        I used Grismer for alignments for years and had overall good results, however in this case I had the luxury of checking how it was done and if strut plates were moved to properly adjust camber, those were surely not touched and hood never opened. After little closer look I noticed some language around my car that seemed entertaining and worthy of sharing. However it was never my intention to publicize it widely, or cause any intentional harm to vendor. My original video was not tagged to them and was unlisted.
        In a nutshell, issue is resolved, and after I politely asked for full refund couple of times, they issued one. Later their local manager contacted me to apologize for the issue and apology was accepted.
        Handled like a gentleman and taken for what it was, an employee having a big mouth and a job not done correctly. The refund was deserved, blasting this guy on the internet was not. Glad to see it was not you who do the blasting. Click here to enlarge