He then pulls into the shop where he begins by saying he doesn't like the car. That is after one of the other employees asks how he likes it implying of course that they take liberty sampling customer cars. He then says, 'Fucking dealer gets about $300 to align one of these. What we need is someone to tell the customer no or to fuck off.'
Yep, telling the customer to fuck off sounds like a genius idea for generating business. The employee seems angry and disgruntled to say the least as he continues on with expletives and that he would have no problem telling customers off.
It's fortunate this 996 Turbo owner left his dash cam on so he could see what the employees think of his business and also how they treat his car. Would I ever use these people to align my car? Hell no, and neither should anyone else.