• ESS-Tuning service and Alpha-N E60 M5 S85 V10 tuning issues - Third party account of switch to Evolve Alpha-N S85 tuning

      Hey guys, just wanted to share a story and do a small write up on my friends experience with his M5 over the past few months. I have been there step by step with my friend while he has modded his M5. A nice experience to me aswell as I got to see what mods did what, and how this lovely V10 responded for my future reference when I mod. My friend isn't a forum type of guy, so I'm telling his story as he urged me to share it. So let's begin the story.


      About the car:
      2010 M5 SMG 3x,000 miles
      ESS tune
      ESS SMG tune
      RPI oem catless headers with ceramic coating and wrap
      RPI oil cooler
      RPI scoops with BMC filters
      RPI GTS exhaust
      RPI pulley

      As you can see within a one year period he dropped a lot of money modding the car, also adding install prices, and maintenance like plugs, diff, tranny oil, etc. He was a true modding addict and enthusiast for this S85 beast.

      Tune wise, he started with ESS base tune only, then ESS+header tune, and finally ESS+header tune+ alpha N. Progressed nicely with the ESS tunes.
      His car worked very well through all the mods and being tune only, and FBO with header tune. The ESS tune didn't give him any issues through these mods and time that were directly related from what we could tell, power was OK, not the most consistent but OK. (really don't know how bad a tune is until you try a better tune, will get to that later)

      Where the issues startedÖ.

      What to mod next? Alpha N seemed like a good next step. So my friend got the ESS alpha N hardware and alpha N software from ESS. Installed the hardware, and uploaded the software, and this is where all hell broke loose.

      Right after flashing the car, it began throwing 02 sensor codes, all kinds of codes for both top and bottom sensors but for mostly the pre-cat 02 sensors. WTF? I was confused as hell. Put some miles on the car thinking they might go away, cleared the codes multiple times, they just instantly kept coming back. Contacted ESS, they said cant be the tune, its programmed for catless headers and alpha N.

      OK, my friend tosses out the money for new pre-cat sensors on both sides and install even though the car never had this issue before and car has under 40K milesÖ Installed new 02 sensors, No change! We try uploading the stock file, tune only file, tune+header file, etc and nothing works, car stays in limp mode and runs horrible, continues to throw 02 sensor codes. Even going back to the old header tune with alpha N uninstalled we were getting the same issue now.

      OK I checked the 02 sensors fuses for him, checked the wiring, everything checks out. How can these codes just pop up out of no where right after the alpha N software upload on a 3XK mile car? Seems like the alpha N tune from ESS did something wrong. And all the hardware retaining to the 02 sensors is perfect, double checked by a mechanic.

      So after contacting ESS numerous times for help and suggestions throughout this ordeal, they would just keep giving generic answers like, not our tunes fault, it is a hardware problem, bring it to the dealer. They went as far as to say they donít have time to troubleshoot this with him as hardware issues are time consuming for them! Go to the dealer again.

      Really I was in shock ESS didnít try to send him another tune, or adjust the tune or give him suggestions on what to try via tuning. They left him high and dry! Really lost respect after seeing what they did to him, I felt my friends pain as he loves his M5 as I do and would hate to be in this situation. It seemed 100% tuning related since the issue popped up right after flashing it with the Alpha N tune. After researching on the forums, it seems this has happened before to a member as well with ESS, where he flashed his car via ESS and the codes that were thrown keep coming up even after going back to stock tune. My friend had to no choice except to find the best indy he can and leave his car with them to try to figure out what in the world is happening even if it means reverting the car back to 100 % stock.

      Fast forward 2 weeks later, trying to fix the issue at a mechanic shop. Went as far as changing some type of CAS computer and the alternator to no fixing of the issue. Just more money dumped after this mystery ESS alpha N flash tune made the car go nuts. Car was basically just a loss!

      So now the superhero comes into play. Sal and imran @ Evolve automotive and the evolve team..

      I suggested to my friend he contact and try to get a tune from evolve since there so knowledgeable on the S85 platform and own one, and still to this day are tuning them. If anyone has most experience around the S85 ECU, how the ecu reacts and tuning them, its evolve. They would be able to solve this issue if its really tuning related.

      So with no other option then to sell the car or buy a new expensive ECU from bmw or who knows what else that would cost thousands. So he called evolve, told them his story and issues, got the evolve alpha N kit. They went above and beyond helping him, making him feel comfortable while explaining the process to him. They sent him a file to upload and then the alpha N tune upload and he loaded it up and Guess what? Not sure how he did it or what he changed but he works magic!

      NO CODES! Car was running flawless! No more limp mode, no 02 sensor codes, car was idling nice and smooth like stock. ESS idled high and rough.

      Throttle response in M mode is amazing! Just has such a great feeling putting your foot down, my friend was blown away by the drivability and response over the ESS tune.

      The midrange and top end power was down right scary. We took the car for a test drive last night so I can directly compare his old ess tunes vs this new evolve tune, and to say the least, the power was astonishing, I was so addicted! Car was just jumping and taking off like a rocket! The car was going by RPMS so much faster it was incredible! An important thing to also note was the consistency! Back to back runs, the car didn't even hiccup once, and gave the same exact hard pull each run with no variance which really shows how well a tune shines, ! My friend is just thrilled his car is in working order and now with even more power! Honestly, the ESS tune felt good, but you donít really know how good a tune is until you try a tune that is better. Then you know what the other tune was lacking, in this case, drivability, midrange/top end power, and consistency.

      I'm not biased in anyway, I don't even own a tune, but I thought this story I would share to show Evolve passion, knowledge and customer service! Not sure if ESS has to re-evaluate their tuning and alpha N tuning, but also their customer support! My friend is beyond angry with ESS as he was a very loyal, pro ESS guy and thought they were top of the line in terms of BMW tuning, and was let down immensely, and left for dead by them. I know the E60 M5 is the older platform now but customer service shouldn't be put off because of this, especially when itís a tuning issue. Anyways, it was a very expensive and tough ordeal for my friend, I tried my best to help him in diagnosing throughout this ordeal, but glad he finally got it fixed with the help of Evolve, he only regrets not going with them sooner.

      Here are some pics throughout his modding and issues:

      First test drive with the evolve tune:


      Evolve goodness






      Evolve owner happiness:


      ESS alpha N tune, high idle when fully warmed and stopped that ESS said was normal


      Vs EVOLVE stable, smooth nice idle under 1K


      Late night flashing ESS tunes to try and fix the issue after flashing ESS alpha N tune:




      RPI headers, coated and wrapped:

      BTW do not go to Autocouture in NJ to do installs on any of your cars.. There installs are very sloppy and not professional. They installed my friends headers and didn't put back the oem heat shields, the main wire of the car sat and got burned on the headers! My friend had to bring the car to another Mechanic, who had to cut away the burned wires and individually re-connect all the wires! Or replace the whole main harness of the car just because of the Autocoutures improper and sloppy/lazy work! They also do very sloppy job on car wraps! But that is another story! Find another place for car work!






      RPI oil cooler:


      Stock vs RPI pulley:


      RPI GTS exhaust:





      I know what tune i will be getting this spring now as well
      This article was originally published in forum thread: ESS tuning and service issues || EVOLVE to the resuce with more power started by 5soko View original post
      Comments 76 Comments
      1. 0-60Motorsports's Avatar
        0-60Motorsports -
        Great Review. EVOLVE FTW
      1. 5soko's Avatar
        5soko -
        Click here to enlarge Originally Posted by gzim335 Click here to enlarge
        Acm is tristates god shop lol god forbid someone says a bad thing about them
        Yup! You know our whole stories. I thought the same to be honest in the start, after my dealing with them my mind changed, quickly! But our friends dealing with them left him hanging bad..

        Click here to enlarge Originally Posted by spool twice Click here to enlarge
        I had something similar happen to my S65 tune, Sal explained why it idled at 900rpm and generated pre-O2 and vacuum codes on my particular car. It had to do something with idle speed variance not within spec, so my car ran like it was in a constant partial-cold start (like how the car runs after 30 seconds into a cold start: louder exhaust at idle, and that as aggressive VANOS cam gear ticking). I may be incorrect on the specifics, perhaps Sal can elaborate. He was able to correct it by reviewing all aspects of my file, no hesitations on his end, and doing what he does best: produce big results I can't believe ESS refused to review their file, I'm no tuning expert, but its clearly related to an incorrect setting. I don't understand why a company wouldn't go through the effort for better customer service and PR.
        Interesting! Yea i was shocked ESS didnt try to send another file or fix this one, my friend sent them multiple emails asking them and they just refused sayinf its not our tune bla bla..


        Click here to enlarge Originally Posted by benzy89 Click here to enlarge
        Another ESS disappointing purchase rectified but having Evolve work their magic.... Anyone else catch the Benvo retune debacle on an ESS E9x M3 s/c kit?




        Ironic that people aren't more informed with the unacceptable customer service with ESS' can tunes
        Crazy stuff


        Click here to enlarge Originally Posted by 0-60Motorsports Click here to enlarge
        Great Review. EVOLVE FTW
        thank you kind sir!
      1. TRES's Avatar
        TRES -
        thanks for the reveiw op glad everything worked out
      1. sal@autocouture's Avatar
        sal@autocouture -
        Good morning guys,

        First off, very sad to hear what happened to Vato, the owner of the said car. There is a bit of confusion we feel when it comes to this story, as whole-heartedly misrepresented by his friend.

        Vato to came to us for the header install after just getting his clutch replaced at the dealer. We completed his header install with the same care and craftsmanship we pride ourselves on, with all of our jobs. A few weeks later we got a call from Vato, complaining that his SMG wouldn't find park position and had trouble starting. Knowing full well the car just had transmission work done, we told him to make an appointment at the dealer who had done the work, after fitting him into our very busy saturday schedule multiple times to see if was a quick fix. The vehicle had been rigged with a power wire jumping the fuse box and relays directly to the starter and battery by 'said' mechanic. Vato also stated that the mechanic had also replaced the starter. A complete guess that did not work, but charged him none the less. We again instructed him to go right back to the dealer who had just had the transmission out of the car, as he was having transmission issues and to stop using the mechanic that was blindly throwing parts at the car, and even worse, charging him when it did not work. We all know SMGs can be temperamental, but this was very bothersome to the customer. We also informed him of the risks and possible damage that could be done to the vehicle with the jumped fuse box and relays after explaining that they are in place to protect many important pieces of the car. 20 days later we received an email with the same pictures posted above. Responding to the email after identifying the wires as transmission wires, unclipped, or not properly secured when the transmission was repaired, customer was asked, "Those are transmission input wires, should be an easy fix being that the car is currently at the dealer."
        We made one mistake here. We assumed that the customer had taken our advise and brought the car back to the dealership who did the transmission work. He had not. He had returned to the 'mechanic' who had mistakenly replaced his starter, and jumped his entire fuse box and relays, which could have easily generated many more demons in the car. This seemed odd.
        What also seems odd, is what looks like an intentional attempt to leave out really important pieces of this timeline, to scold us, or ESS. I again would like to point out some key points.
        -A wiring harness secured by a dealership who was reinstalling Vato's transmission came loose, generating significant problems for the customer
        -Customer refused advice from ACM and its Senior Master Technician, Tom Limatola, to return to the dealership as they just had their hands on it, and confirmed that no transmission harnesses are removed during a header install.
        -Customer went to a local mechanic that jumped his fuse box, and relays, in a 'quick fix' attempt to start the car
        -Customer refused advice to return to the dealer by ACM and Tom, and kept driving with live wires in the engine bay, after carefully explaining why this is bad idea.

        It is indeed an unfortunate situation for Vato but in hindsight, he acted directly against advice of ACM and our foreman numerous times. We pride ourselves on doing absolutely everything we can for customers, Vato especially, moving appointments to accommodate him on many Saturdays, but we can not, and will not try to force customers into a course of action that is in their best interest. All we can do, is our very best to help him every step of the way.

        I hope this puts things accurately into perspective.



        As for the vinyl wrap- 5soko, at the time your sister was pregnant and rather hormonal (Terrance who sent the referral even confirmed speaking to her numerous times about it) just didn't understand that vinyl as much as one can try- IS NOT paint. After numerous re-do's we were left assuming she was happy. I'm truly sorry if she is not and I will assist, if you'd let us that is, as much as possible to make things right by you guys. And to confirm- there was ZERO plasti-dip on the car. We don't use plasti-dip nor do we plan to.
      1. ultimateendz's Avatar
        ultimateendz -
        i figured there might be more to this story...Tommy and Sal are personal friends of mine and I know Tommy is particularly OCD about these builds....and Sal wont try jocking anyone...
      1. gzim335's Avatar
        gzim335 -
        Its easy to blame previous mechanic or in this case the dealer,everyone can make mistakes but the tranny work was done over 6 months before he even got headers,the harness got loose imedeatly after header install.
      1. gzim335's Avatar
        gzim335 -
        The reason y he took it to indy was because u guys told him we cant fix it take it to the dealer.
      1. rawad1017's Avatar
        rawad1017 -
        Click here to enlarge
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by sal@autocouture Click here to enlarge
        Good morning guys,

        First off, very sad to hear what happened to Vato, the owner of the said car. There is a bit of confusion we feel when it comes to this story, as whole-heartedly misrepresented by his friend.

        Vato to came to us for the header install after just getting his clutch replaced at the dealer. We completed his header install with the same care and craftsmanship we pride ourselves on, with all of our jobs. A few weeks later we got a call from Vato, complaining that his SMG wouldn't find park position and had trouble starting. Knowing full well the car just had transmission work done, we told him to make an appointment at the dealer who had done the work, after fitting him into our very busy saturday schedule multiple times to see if was a quick fix. The vehicle had been rigged with a power wire jumping the fuse box and relays directly to the starter and battery by 'said' mechanic. Vato also stated that the mechanic had also replaced the starter. A complete guess that did not work, but charged him none the less. We again instructed him to go right back to the dealer who had just had the transmission out of the car, as he was having transmission issues and to stop using the mechanic that was blindly throwing parts at the car, and even worse, charging him when it did not work. We all know SMGs can be temperamental, but this was very bothersome to the customer. We also informed him of the risks and possible damage that could be done to the vehicle with the jumped fuse box and relays after explaining that they are in place to protect many important pieces of the car. 20 days later we received an email with the same pictures posted above. Responding to the email after identifying the wires as transmission wires, unclipped, or not properly secured when the transmission was repaired, customer was asked, "Those are transmission input wires, should be an easy fix being that the car is currently at the dealer."
        We made one mistake here. We assumed that the customer had taken our advise and brought the car back to the dealership who did the transmission work. He had not. He had returned to the 'mechanic' who had mistakenly replaced his starter, and jumped his entire fuse box and relays, which could have easily generated many more demons in the car. This seemed odd.
        What also seems odd, is what looks like an intentional attempt to leave out really important pieces of this timeline, to scold us, or ESS. I again would like to point out some key points.
        -A wiring harness secured by a dealership who was reinstalling Vato's transmission came loose, generating significant problems for the customer
        -Customer refused advice from ACM and its Senior Master Technician, Tom Limatola, to return to the dealership as they just had their hands on it, and confirmed that no transmission harnesses are removed during a header install.
        -Customer went to a local mechanic that jumped his fuse box, and relays, in a 'quick fix' attempt to start the car
        -Customer refused advice to return to the dealer by ACM and Tom, and kept driving with live wires in the engine bay, after carefully explaining why this is bad idea.

        It is indeed an unfortunate situation for Vato but in hindsight, he acted directly against advice of ACM and our foreman numerous times. We pride ourselves on doing absolutely everything we can for customers, Vato especially, moving appointments to accommodate him on many Saturdays, but we can not, and will not try to force customers into a course of action that is in their best interest. All we can do, is our very best to help him every step of the way.

        I hope this puts things accurately into perspective.



        As for the vinyl wrap- 5soko, at the time your sister was pregnant and rather hormonal (Terrance who sent the referral even confirmed speaking to her numerous times about it) just didn't understand that vinyl as much as one can try- IS NOT paint. After numerous re-do's we were left assuming she was happy. I'm truly sorry if she is not and I will assist, if you'd let us that is, as much as possible to make things right by you guys. And to confirm- there was ZERO plasti-dip on the car. We don't use plasti-dip nor do we plan to.
        It's good to have the other persepctive but I just want to point out that the 'hormonal' comment may not be the most constructive thing to say. It's almost like saying a woman on her period doesn't understand car parts because she's too emotional or something. I just wouldn't touch that with a 10 foot pool.

        Anyway, the harness was damaged by the dealership apparently is what it seems?
      1. sal@autocouture's Avatar
        sal@autocouture -
        Click here to enlarge Originally Posted by gzim335 Click here to enlarge
        Its easy to blame previous mechanic or in this case the dealer,everyone can make mistakes but the tranny work was done over 6 months before he even got headers,the harness got loose imedeatly after header install.
        Click here to enlarge Originally Posted by gzim335 Click here to enlarge
        The reason y he took it to indy was because u guys told him we cant fix it take it to the dealer.
        We're not pointing fingers to alleviate blame. IF it was something we did we would GLADLY take care of it. As we have whenever other issues have arisen. We're by no means "gods" and as you said we're human. With that said:

        Vato got his car worked on at the dealership in June of '13, then the headers in October of '13. Transmission wiring does not get touched during a header installation. It wasn't brought to our attention until December/January(I can probably dig up exact dates) that Vato had any issues. Upon seeing it was a transmission problem which was worked on BY THE DEALERSHIP, we instructed him to go back there which is the natural thing to do for him, no? They were the last to touch the transmission and would warranty their work since it is correlated to the work performed. We were more than fair and accommodating for Vato on many occasions and this was no different.

        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        It's good to have the other perspective but I just want to point out that the 'hormonal' comment may not be the most constructive thing to say. It's almost like saying a woman on her period doesn't understand car parts because she's too emotional or something. I just wouldn't touch that with a 10 foot pool.

        Anyway, the harness was damaged by the dealership apparently is what it seems?
        Sorry didn't really have a better term to use? Wasn't meant to be bad or anything, just the situation we were in. She wanted it to be perfect like paint and well...it's vinyl so it won't be. In hindsight, it might have just been explained from the very beginning...
      1. 5soko's Avatar
        5soko -
        Click here to enlarge Originally Posted by sal@autocouture Click here to enlarge
        Good morning guys,

        First off, very sad to hear what happened to Vato, the owner of the said car. There is a bit of confusion we feel when it comes to this story, as whole-heartedly misrepresented by his friend.

        Vato to came to us for the header install after just getting his clutch replaced at the dealer.

        This is incorrect:
        His clutch was replaced almost 5 months before you did the header install
        Here is his clutch replacement in may 31:


        Click here to enlarge

        And you did the header install on october 15

        Click here to enlarge

        That is a long time in difference.. His car was running 100% perfect between that time. Never an issue.


        We completed his header install with the same care and craftsmanship we pride ourselves on, with all of our jobs. A few weeks later we got a call from Vato, complaining that his SMG wouldn't find park position and had trouble starting. Knowing full well the car just had transmission work done, we told him to make an appointment at the dealer who had done the work, after fitting him into our very busy saturday schedule multiple times to see if was a quick fix.

        This is also incorrect, the car was throwing SMG shift knob codes, there isnt Park on this trannys anyways. Again it wasnt a trans issue, it was a code being throw about the shifter. You took off the shifter, checked the connectors and saw nothing wrong and sent him on his way. (this was the start of the harness burning and the start of codes being thrown) Yes, his car during this time failed to start a few times randomly and for no reasons, but continued to start. ( again because the harness was being burned during this time)


        The vehicle had been rigged with a power wire jumping the fuse box and relays directly to the starter and battery by 'said' mechanic. Vato also stated that the mechanic had also replaced the starter. A complete guess that did not work, but charged him none the less. We again instructed him to go right back to the dealer who had just had the transmission out of the car, as he was having transmission issues and to stop using the mechanic that was blindly throwing parts at the car, and even worse, charging him when it did not work.

        The car was brought to a local mechanic after the car would completely not start and was going crazy ( because of the burnt harness) The only thing the mechanic could do was rig this wire to start the car after replacing the starter, checking the battery etc. with no avail to starting the car. Rigging the wire has nothing to do with his issues anyways so this is irrelevant. He then brought the car to ACM and you guys said bring it to the dealer as you guys didn't know what the issue was. Again his car didn't JUST have the trans out, in fact his car has been working for months fine after the clutch work by the BMW dealer. This issue arose after your header install, to be precise about a week after the header install is when he started getting random no starts.


        We all know SMGs can be temperamental, but this was very bothersome to the customer. We also informed him of the risks and possible damage that could be done to the vehicle with the jumped fuse box and relays after explaining that they are in place to protect many important pieces of the car. 20 days later we received an email with the same pictures posted above. Responding to the email after identifying the wires as transmission wires, unclipped, or not properly secured when the transmission was repaired, customer was asked, "Those are transmission input wires, should be an easy fix being that the car is currently at the dealer."
        We made one mistake here. We assumed that the customer had taken our advise and brought the car back to the dealership who did the transmission work. He had not. He had returned to the 'mechanic' who had mistakenly replaced his starter, and jumped his entire fuse box and relays, which could have easily generated many more demons in the car. This seemed odd.

        He had the car towed to his mechanic, and only then after days of checking and trying to fix the car did they find the issue that was a harness was left out/ knocked out and was burning for a long time on the header. So this harness was burning for a while! Since his issues started post header install. You guys even changed his battery after thinking the random no starts was a battery going bad ( which it wasnt, it was from the burning harness) Again, he never had these random no start issues before the header install.

        Here is the invoice for that battery on Nov 23rd:
        Which is a lil over a month after the header install

        Click here to enlarge


        What also seems odd, is what looks like an intentional attempt to leave out really important pieces of this timeline, to scold us, or ESS. I again would like to point out some key points.
        -A wiring harness secured by a dealership who was reinstalling Vato's transmission came loose, generating significant problems for the customer

        It came loose during the re-install of his tranny at the dealer? Wouldnt you have noticed it came loose when doing the header install?



        -Customer refused advice from ACM and its Senior Master Technician, Tom Limatola, to return to the dealership as they just had their hands on it, and confirmed that no transmission harnesses are removed during a header install.

        They didnt just have there hands on it, it was 4 months prior.
        You guys just had your hands on it for the header install. Alot has to be moved for a header install on the S85, its not possible this was moved or knocked out of place? Since the issues started after the head install?



        -Customer went to a local mechanic that jumped his fuse box, and relays, in a 'quick fix' attempt to start the car

        -Customer refused advice to return to the dealer by ACM and Tom, and kept driving with live wires in the engine bay, after carefully explaining why this is bad idea.


        The live wires did nothing to the harness, he was just able to bring the car to you guys and back to his next mechanic. The harness ganging on the headers burning it was the issue.

        It is indeed an unfortunate situation for Vato but in hindsight, he acted directly against advice of ACM and our foreman numerous times. We pride ourselves on doing absolutely everything we can for customers, Vato especially, moving appointments to accommodate him on many Saturdays, but we can not, and will not try to force customers into a course of action that is in their best interest. All we can do, is our very best to help him every step of the way.

        He also spent over 6 grand at your shop in less then a year, i would hope you try to accommodate him.

        I hope this puts things accurately into perspective.

        Again here is where the harness was found, over the middle of the header, by the pre 02 sensor, not back by the trans where you claim the dealer might have left it out or not placed it back correctly 4 months prior.

        Click here to enlarge



        As for the vinyl wrap- 5soko, at the time your sister was pregnant and rather hormonal (Terrance who sent the referral even confirmed speaking to her numerous times about it) just didn't understand that vinyl as much as one can try- IS NOT paint.

        What does my sister being pregnant, and hormonal have to do with anything?
        Anyone in the world would be unhappy with a job that wasnt done to the standard they were told. The reason we went for a wrap was because we have seen them done properly and it looked great, even saw a 7 series at the ACM shop that looked perfect that you guys showed us, the ML63 you did for my sister was nothing like that 7 series. We all understand it isnt OEM paint, but bubbles, peeling corners, improperly cut sections.. These are all install errors.
        I was equally upset if not more then her going back and fourth form NY to NJ, wasting gas and tolls, with the ML and my car (to drive back home) and i was the one that recommend you guys to her, so i felt horrible she was unhappy as i felt a bit at fault.


        After numerous re-do's we were left assuming she was happy. I'm truly sorry if she is not and I will assist, if you'd let us that is, as much as possible to make things right by you guys. And to confirm- there was ZERO plasti-dip on the car. We don't use plasti-dip nor do we plan to.

        She was happy at the end of it but not satisfied or thrilled with the job at the end of this all, that is for sure like i said before.. Like i said in my post referring to the wrap job, it was completed, and it was a GOOD job, not amazing (like we were anticipating) like other wraps we seen or the cars that were shown to us. It took alot of back and fourth to get it at GOOD, so like i said before, i would never go back to ACM for a wrap job, it was a headache to get to GOOD. I really do appreciate the effort to help, and she was accepting of the job, that is why i never wrote a write up on the negative experience through getting the wrap done at ACM or made a thread about it and in the end it turned good, but it was not a easy experience.
        Vato has explained this to me after reading this thread, he has signed up to the forum, but waiting posting rights. In the meantime i will post what he has told me.

        Member gzim335 is both mine and vatos friend.. Vato told us both the story and that is what we are explaining here..
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by 5soko Click here to enlarge
        Vato has explained this to me after reading this thread, he has signed up to the forum, but waiting posting rights. In the meantime i will post what he has told me.

        Member gzim335 is both mine and vatos friend.. Vato told us both the story and that is what we are explaining here..
        There are no accounts waiting for approval.
      1. 5soko's Avatar
        5soko -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        There are no accounts waiting for approval.
        He should be posting then... BTW forgot to add, i answered above in BOLD.
      1. krnnerdboy's Avatar
        krnnerdboy -
        I loved my evolve s2 on my s85. Your spot on by saying the power felt the same with back to back runs, more importantly when I was ringing it out on the track. The support from sal was amazing and I'm a lifetime customer. Only if they could tune my gt3....or my 14 cummins.... Are you listening sal?!
      1. Rpi/ess beast's Avatar
        Rpi/ess beast -
        kllkllllllll
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Rpi/ess beast Click here to enlarge
        kllkllllllll
        You don't say...
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by krnnerdboy Click here to enlarge
        Only if they could tune my gt3....or my 14 cummins.... Are you listening sal?!
        There are some good tuning options out there for those...
      1. Mybabym5's Avatar
        Mybabym5 -
        Hi guys! This is the owner of the abovementioned M5! I would like to chime in if you don't mind!
        None of us is infallible and it is human to err! Sal,I have spent thousands with your shop meaning that in the past I fully trusted Tommy and guys that they would do a great job with my car! But unfortunately serious mistakes were made during the header install due to either negligence or inexperience of your mechanics and those are the facts! All the random codes and limp modes started not long after you installed the headers. You kept clearing codes and kept blaming shifter, then Cas unit, then battery and God knows what else! BOTTOM LINE IS THAT YOU HAVE CAUSED ME A LOT OF PAIN AND ANGUISH AND THOUSANDS ON UNNECESSARY REPAIRS AND PARTS! The sad part to all this is that you did not even apologize for messing up my car the way you did! A simple apology and remorse would have been just enough at the time! You know me, i am not the type of guy who would demand some kind of monetary compensation! I would understand and accept the painful truth! But instead you chose to get defensive and started to blame me, other mechanics, dealers...
        You have lost me as a customer and with me you have also lost quite a few mod thirsty individuals like myself in Tristate area! It is quite unfortunate what happened here and I hope that you guys change your ways and become decent standup trustworthy people in the future
      1. 5soko's Avatar
        5soko -
        Also my mistake, in my above post, i added two of the same invoices.. Here is the second invoice that should go with the battery replacement invoice section of my post.

        Click here to enlarge
      1. sal@autocouture's Avatar
        sal@autocouture -
        Click here to enlarge Originally Posted by Mybabym5 Click here to enlarge
        Hi guys! This is the owner of the abovementioned M5! I would like to chime in if you don't mind!
        None of us is infallible and it is human to err! Sal,I have spent thousands with your shop meaning that in the past I fully trusted Tommy and guys that they would do a great job with my car! But unfortunately serious mistakes were made during the header install due to either negligence or inexperience of your mechanics and those are the facts! All the random codes and limp modes started not long after you installed the headers. You kept clearing codes and kept blaming shifter, then Cas unit, then battery and God knows what else! BOTTOM LINE IS THAT YOU HAVE CAUSED ME A LOT OF PAIN AND ANGUISH AND THOUSANDS ON UNNECESSARY REPAIRS AND PARTS! The sad part to all this is that you did not even apologize for messing up my car the way you did! A simple apology and remorse would have been just enough at the time! You know me, i am not the type of guy who would demand some kind of monetary compensation! I would understand and accept the painful truth! But instead you chose to get defensive and started to blame me, other mechanics, dealers...
        You have lost me as a customer and with me you have also lost quite a few mod thirsty individuals like myself in Tristate area! It is quite unfortunate what happened here and I hope that you guys change your ways and become decent standup trustworthy people in the future
        Hi Vato,

        I'm really shocked with your approach about this whole ordeal. Up until the beginning of this month you even had an appointment to get a tune loaded on Saturday, March 1st. Which I'm told you cancelled since you were "trading the car in and getting a yellow Z06." And now all of a sudden you have extreme animosity towards us after the numerous times we helped out in the past? We did everything we could to help you out each time you needed something on short notice. We even facilitated the clutch job you got done at the dealership under warranty! Then coincidentally a wire becomes lose after a header installation (which has ZERO reason to be touched during the installation of mentioned headers) and we're suddenly to blame? A wire that has to be unplugged during a transmission removal. A wire that could be installed incorrectly and become loose after the numerous launches, extremely hard driving/ racing you've done and boasted about while at the shop. If the wire was dangling, why wouldn't we re-connect it for you? This all just makes no sense. You know Tommy is the only one to work on your car and you'd be hard pressed to find a more scrupulous technician to work on your car.

        Yes we checked the SMG shifter and CAS as those were the codes being thrown by the car on GT1. What other reason would we have to check that, lol seriously?

        Vato at the end of the day it's a 3-4 hour job at most to rewire and a few dollars worth of wiring- why would I not do that for you if it's something we did? I'd repair it regardless for you! You know that and whatever/ whoever is in your head swaying your thought process apparently doesn't! You and I both know we did more than our part and if you don't want us to service your car anymore, that's perfectly fine, but my, nor my shops integrity will ever be questioned!

        Have a great day.