• Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer

      We would not be able to make this stuff up if we tried. Was it not bad enough that Pacific BMW was asking $40k over sticker for a 1M? How about that their employees abused a 1M they were asking markup for on residential city streets? Well, Pacific BMW seems intent on topping themselves now by refusing to give the owner back his $10k that he paid over sticker. The owner claims that they did not even let him test drive the car because it was a limited edition model. Yet he later saw his car on the internet that he paid markup for being taken for a joyride by some kids Pacific BMW allowed access to it.

      How can Pacific BMW not let a potential buyer test drive the car yet allow their employees to go run wild with it? The buyer also claims Pacific BMW did not inform him the car he bought was abused or that it was on the news and an ongoing story. As a matter of fact, the owner wrote on a message board that the manager over at Pacific BMW was angry at the news outlet for not covering "real news" as he termed it. Absolutely insane that the manager would get angry at the media for exposing what Pacific BMW employees were doing with cars for sale and then Pacific BMW has the audacity to charge over sticker for that same car.

      The owner is getting his attorney involved and rightfully so. Pacific BMW should step up and do the right thing after a string of mistakes and refund the entire markup and then some. There are many users here who have purchased cars whom we know would not let this slide especially on a high end car they take pride in ownership of. To allegedly fail to disclose that this was the car abused, ask money over sticker for that same vehicle, and deny test drives after employees took joy rides in it is simply insane and completely unprofessional. We can not recommend for any user here to do any business with Pacific BMW who clearly has failed to for one act as a BMW dealer should and secondly rectify the situation properly. We recommend users call BMWNA to complain and to also forward this article to the general manager at Pacific BMW, Steve Lindstrom.

      Watch the video below and you tell us if the dealer should have disclosed this especially when daring to ask $10k over on the same car. Contact Pacific BMW here to voice your displeasure and help our fellow enthusiast get his money back. How would you feel if you just paid $10k over sticker only to see your car being taken for a joyride by employees who were later fired for that same act? He thought he was buying a pristine car and should not be paying for the mistakes of a dealer: http://www.pacificbmw.com/contact-form.htm



      This article was originally published in forum thread: Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer started by Sticky View original post
      Comments 66 Comments
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by s62 Click here to enlarge
        Whatever the law says, Pacific BMW is flunking at damage control.
        And then some.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        I think there is more than enough here especially considering the dealer is offering $2k already without any pressure. Let's see what his attorney comes up with.
        I feel like you just wanna stick to your point no matter what, again we all know its wrong and unfair to the customer, but as far as legal obligation and a dollar amount what are you reffering to as"more than enough here"?
        1) Dealer said the car cant be test driven, not the car has never been driven, and that can be proven by the fact that he obviously knew his delivery miles, weather it was 12 or 30 he knew.
        2)Price he paid doesnt mean anything because that was disclosed as well and he knew what he was doing.
        3)The biggest thing here is that there is no damage to the car,the warrantee, or to the value. Thousands of cars are test driven everyday including by all of us, we all know we test the acceleration and guess what these cars all become some ones new car!!
        4)They offered a concession of 2000 already, so what else can they be LEGALLY not MORALLY obligated to do.
      1. Lve2xlr8's Avatar
        Lve2xlr8 -
        This dealership is the WORST BMW dealership in the country. I brought my 335 into their service department because it would not start and smelled of gas, turns out one of the injectors was stuck fully on. They then created a puma case and said they found oil leaking from the turbos through the intake piping. My warranty was denied because I had downpipes on the car (diagnosed by their chief mechanic.) BMWNA was zero help. Finally, they came back and said bmw would cover the injectors, but not the turbo oil leak due to the mods so they tried to give me an initial estimate of $5k to remove the piping and inspect the turbos. I drove the car paranoid that I was burning oil, but the peculiar thing is I wasn't getting any discolored smoke coming from the exhaust. So I pulled off the charge pipe and found just a small amount of residue (blow by.) I took the car to a private mechanic for another opinion and they said there was no leak. Then took it to Sterling BMW whom confirmed there was no oil leak. Even 14k miles later my car hadn't required any oil to be added. This dealership is a joke and it's clear that there service nor sales department have any knowledge and they're out to scam people. STAY AWAY!!
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        I feel like you just wanna stick to your point no matter what, again we all know its wrong and unfair to the customer
        Uh, ya, my point is what they did was wrong and therefore he should stick to his guns.

        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        but as far as legal obligation and a dollar amount what are you reffering to as"more than enough here"?
        I'm not going to sit here and play pretend lawyer. His attorney has more than enough to work with in my opinion.

        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        1) Dealer said the car cant be test driven, not the car has never been driven, and that can be proven by the fact that he obviously knew his delivery miles, weather it was 12 or 30 he knew.
        Not even sure what you are saying here. We have a video of the car being taken for a joyride, simple as that.

        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        2)Price he paid doesnt mean anything because that was disclosed as well and he knew what he was doing.
        The price he paid means everything because he paid over sticker under the assumption this was a car nobody touched as the dealer portrayed it that was to him. He was misled. I believe a dealer who charged way over sticker to a mentally deficient person was found guilty of negligence and had to return that money and then some.

        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        3)The biggest thing here is that there is no damage to the car,the warrantee, or to the value. Thousands of cars are test driven everyday including by all of us, we all know we test the acceleration and guess what these cars all become some ones new car!!
        You have no idea if there is damage. You seem to be sticking to a point about damage as if that is the only thing that could have gone wrong here. The fact is right there on video the car is shown ignoring the BMW break in procedure. I would be on the phone with BMWNA as well.

        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        4)They offered a concession of 2000 already, so what else can they be LEGALLY not MORALLY obligated to do.
        They offered $2000 to get him to STFU and for this nightmare to go away for them. That is all, and that is just the beginning. I would get my $10k and then some.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Lve2xlr8 Click here to enlarge
        This dealership is the WORST BMW dealership in the country. I brought my 335 into their service department because it would not start and smelled of gas, turns out one of the injectors was stuck fully on. They then created a puma case and said they found oil leaking from the turbos through the intake piping. My warranty was denied because I had downpipes on the car (diagnosed by their chief mechanic.) BMWNA was zero help. Finally, they came back and said bmw would cover the injectors, but not the turbo oil leak due to the mods so they tried to give me an initial estimate of $5k to remove the piping and inspect the turbos. I drove the car paranoid that I was burning oil, but the peculiar thing is I wasn't getting any discolored smoke coming from the exhaust. So I pulled off the charge pipe and found just a small amount of residue (blow by.) I took the car to a private mechanic for another opinion and they said there was no leak. Then took it to Sterling BMW whom confirmed there was no oil leak. Even 14k miles later my car hadn't required any oil to be added. This dealership is a joke and it's clear that there service nor sales department have any knowledge and they're out to scam people. STAY AWAY!!
        I'm sorry to hear that. What a great dealer not out to take peoples cash or anything and certainly would not mislead someone for money Click here to enlarge
      1. maxnix's Avatar
        maxnix -
        msizzle does not seem to realize what constitutes a deceptive trade practice. I hope he publishes the name of his dealership so only attorneys can shop there. I doubt he has the integrity to do that. Like we say in this part of the country, if you talk the talk, you have to walk the walk. If you can't, you need to slink away because you have no credibility.

        Secondly, Texas indeed does have a 3 day return period. So he doesn't know what he is saying in that regard.