11-23-2015, 12:13 AM
Hey guys, i just want to start of with how horrible of an experience this has been. I chose VTT back in October 2014 because he wasn't so well known at the point and i figured that since he was putting out all these turbos that he would be great to work with. Little did i know that i would be going through two sets of turbos 13 months later....:facepalm Here goes from the beginning.
October 2014 -
FBO N54, 84k miles driving strong. OEM turbos give out.
October 2014 -
Turbos arrive on time and installed. Pull strong for almost a year straight and 11k miles.
September 14 2015.
One day, BOOM. Compressor wheel chipped and now is all bent up. HORRIBLE shaft play. Uninstall, send to Tony. Promised 2 week turn around time for Stage 2 rebuild OR option of Stage 2+ to compensate and was told 3 weeks. Well.... 3 weeks you say hmm? screw it, one week extra of down time for more power?! ill do it!
September 18 2015
Finally able to open turbo and confirm he received them. Opens them up and claims the turbos were deprived of oil.....but they worked for 11k miles and literally a year. My mechanic stated that he highly suggested a piston inside was installed incorrectly causing the compressor shaft to get funky and shear it self. This is where he says 3 weeks from this date is when i will get my Stage 2 + turbos. Remember that detail....Stage 2+ for 3 weeks....
Email'd tony to confirm,
Me:"We are still at a 3 week wait for the Stage 2+ upgrade right?"
Tony: " Looking at the workload 3 weeks seems accurate. If anything changes i will let you know." SWEEET.....
October 9, 2015
Emailed tony just to make sure we are still going on time.
Tony : "We are getting these out to you next week. you have my word."
October 15, 2015
Emailed again. he states "Im actually working on your turbo right now. These should be out by tomorrow".....the 16th right? nope....
October 16, 2015 - The day that they were promised to go out.
Received email from tony. "I just wanted to make sure we were on the same page. i dont remember what we agreed upon. Did we agree stage 2 rebuild or stage 2+ upgrade? Let me know so i can get started, Just know that im low on stage 2+ housing and it will be a FEW MONTHS before i can get them to you. ." I told him i wanted stage 2+ still and you stated it would be 3 weeks not a FEW MONTHS....
October 19, 2015
Emailed received again. tony states " I understand what was said but i have a list of people waiting for their stage 2+ And it would be unfair for me to let you budge in line".... ok i under stand that but wouldnt that have been nice to know that 3 weeks ago?
I finally caved in and said screw this. i need my car back and if its so much easier just to get my regular ordered stage 2's then lets go.
November 2, 2015
FINALLY received a email with shipping confirmation.....but we are already 7 weeks past the promise date...
told me stage 2's would be 2 weeks.... nope that took 9 weeks.
Told me stage 2+ would be 3 weeks...nope now that would be a few months.
300 miles later, Bank 1 turbo is now leaking oil. Contacted Tony stating how tired i am of this, i want a full refund of this since this is going now be my THIRD turbo from him...... contacts me back and here is his reply word for word. I can attached screen shots if you dont believe me.
" Kien, Honestly while i am bummed you you have another issue. Im going to say its something going on with your car. What i have no idea. We are not RB, we do not have machining issues, billet wheel problems, none of the above , any issues we had are WELL in the past. We build turbos that perform, and flat out last, period. I honestly cannot even recall the last set of stage 2's we had a report of smoking in the past year, except yours. So if your car is smoking again, its not the turbos, something else is going on. I would never blame something as silly as inlets, etc etc. I cannot say what is going on, but i can assure you its not the turbos, at this point, unless there was an install error etc, that caused oil starvation, or another issue such as something getting sucked into the turbo. With that said we cannot offer you full refund, we are not doing a recall, you an the exception, not the rule. If this was common place, then yes we would have to step up, and offer refunds, but it is not. I can offer you a 50% refund, minus Paypal fees, core, and shipping or another set. There are many questions that need to be answered, how often was the oil changed through its life, etc etc. My own personal car, had a chronic smoking problem, guess what when i swapped the motor out with the same turbos on it, the smoke went away. Same turbos, different motors, no smoke. Go figure.
As far as the rattle, come on man. It has been gone over and over and over and over. THERE IS NO 100% RATTLE FIX. We put brand new robust parts on there, they eliminate 90% of peoples rattle, but if you have your tune set up so when gates are not closed the flapper sits just off the house, it WILL rattle period. All that needs to be done is adjust the WG position with the tune, and it goes way.
Let me know what you want to do out of the teo options above.
Alright..... well im not settling for 50% refund when these turbos are not performing as they should. i have contacted my credit card company and will be filing a dispute.
Current car symptoms:
- NO white smoke on cold start.
- White bluish smoke when warmed up driving and coming to a stop. Idles and smoke comes out, when accelerating smoke comes out.
- heavy burnt oil smell
took plastic trays off under car. Oil is seeping and dripping from turbo.
No VCG leak, no PCV problems, No OFHG leaks....
Looked at bank 1 turbo, turned on car to idle and watched oil slowly seep from the bracket that holds the housing together.......not turbos you say tony? you either have a bad turbo seal here or a bad CHRA.....
Oil is leaking from the bracket here in the yellow circle.
You can see here, after wiping it down a little, the yellow circles show where the oil is coming out of. I have already confirmed that it is not coming out of the feed/return oil line.
Most recent Log.
Log before VTT stage 2 died.
Please be cautious guys.... im now stuck with a broken car again and fighting to get a refund because i have already paid twice $1200 to uninstall and reinstall.....now a THIRD time...
If anyone can help me out some how please do.